Kept me informed through the whole process
Gary was at my vehicle soon as soon as I came through the door, he took my keys. He confirmed the reason what my vehicle was therefore and I told him if it was possible did I need a vehicle because another appointment that I had he told me around 12 but received a text that it was ready around 11
Gary and his team are the best of the best!!
Moses Toyota is fast,friendly, and well organized
Finance manager sold me a warranty for tire and rim. He obviously lied to me when he said you can bring it back as many times as needed if you bust a tire or Bend the rim. Now my rim is bent and Moses will not replace. I cannot take an unsafe vehicle back in my possession knowing I could hurt myself or someone else on the road . A bent rim will also wear out the bearings and tie rod ends being unbalanced . Moses needs to do what’s right and that’s replace my rim or refund my warranty that the finance manager sold me to pay for new rim . ****-****-xxxx cell
When I came in, I had a warning code on my screen. It said my wiper fluid was low. When I pulled off the lot, it was still showing a low fluid warning.
So I don’t know if I need to add washer fluid, or if the code just wasn’t reset.
The paperwork says all fluids were topped off.
This was my first maintenance check-in, at 5000 miles. So, given that I purchased an upgraded maintenance plan, it’s a little disappointing customer service. The under the hood video was hard to view/hear. Not sure what was done exactly.
The service was great and all staff were friendly and personable.
Everything from the service, service time, car wash, and price was fine.
Gary is a great service rep. Always answers my questions professionally and very promptly! I have been very satisfied with all aspects of the service process at Moses! Thank you
Top notch service that was quick and affordable
My work order was not completed as asked. No one told my husband that the tires could not or would not be completed in that appointment. Now I am faced with paying for another service at you location or making an appointment and paying another business to complete a task you missed.
Thank you for professional service in a timely manner!
Everything was professional and quick and detailed great job.
Outstanding service! First, they listen to my problem and got me in quick to fix it. This is my favorite Toyota dealership to bring my vehicle to. Gary Walker is one of the best! Professional and courteous. Thank-you so much!
My $30 AirTag was missing from my keys when I got them back
My Tacoma is having an issue of not starting at random times. I have researched this and it appears there is an issue with starters in the 2025 model. This is an obvious issue with my Tacoma that has been identified not only by the public (found on YouTube with video documentation to support) but by the Toyota corporation as well. However the repair shop has refused to repair the issue because they cannot witness the trucks issue of not starting when it was in the shop April 20-21. However , when it was in the shop the previous 2 times, it had to be jumped, and they replaced the battery. This incident has occurred 4 times with under 12,000 miles on the truck and has left me and my family stranded due to this issue. I purchased this vehicle because I have had a great experience with a previous Tacoma and Moses, however this situation is making me regret this decision.
My name is Robert W
Staff was very friendly, they took care of my vehicle quickly. Very professional.
Tyler was great and amazing to work with! Figured out the issues with my car on spot and the drive home felt way more safe than before! They figured out the problem of my vehicle, and fixed it as soon as possible. Super kind, and very respectful! 10/10!!
Gary Walker has assisted me in keeping my 2011 Toyota Forerunner in excellent condition for many years and has always assisted me in making the best decisions for the vehicle. Moses Toyota should be very proud to have Gary on their team. He has always exemplified the concept of quality.
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