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Real Reviews From Verified Customers

Service Center Review Summary

5 star 975 reviews 66%
4 star 298 reviews 20%
3 star 55 reviews 4%
2 star 70 reviews 5%
1 star 85 reviews 6%
Review Us
Angela M.
4 out of 5
4/23/2025
I love working with Gary
Kathryn N.
4 out of 5
4/23/2025
Anytime I have my vehicle serviced, everything goes well, the staff is courteous and my wait time is very reasonable.
Gladys K.
2 out of 5
4/22/2025
1pm appt. At 1:10 pm, service person comes out and tells me they don’t have the part. I can go home. Call next Monday to see if they have part. How hard would it be to call to let us know we needed to re-schedule, if parts people paying attention. First time in my long life I’ve been sent home from a dealer without work being completed. Also first time I used St Alban’s Toyota. Not impressed.
Kayla H.
4 out of 5
4/20/2025
Cassidy was amazing! I had a tire issue which she took care of and was very informative about what was being done to my vehicle! I give her 5 stars!
Charles R.
2 out of 5
4/19/2025
My car is not working after two services and I have to keep using each of my Fridays off to drive 1 hour to get service.
Claude S.
5 out of 5
4/18/2025
Great service department
Debralee V.
5 out of 5
4/18/2025
Always good service!!
Dallas P.
2 out of 5
4/18/2025
I received my truck back and after driving for a minute I noticed my steering wheel had to be turned almost a quarter turn to the right just to drive in a straight line. It was never mentioned to me that I may need an alignment after the service I received and it was not mentioned at all by the gentleman that pulled my truck around from the back of the shop to deliver it to me. I know for a fact that whoever did the test drive for my vehicle had to have felt that the wheel was so off centered and chose to do nor say anything about it. After going elsewhere to have the alignment fixed it is still pulling slightly to the right, which makes me curious if components around my wheels were damaged in the repair process. I felt I had been very patient over the past month waiting for my vehicle while it was in for engine repairs and this is honestly one of the last issues I even thought about happening afterwards. A vehicle shouldn’t go into the shop with one issue and come out with another one.
Rebecca R.
4 out of 5
4/18/2025
Will do.
Randy M.
5 out of 5
4/18/2025
Service was very well
Michael R.
5 out of 5
4/17/2025
Always great service!
Meghan L.
5 out of 5
4/17/2025
Tyler is extremely helpful! He is on top of taking care of my Highlander anytime I bring it in!
Angela M.
4 out of 5
4/16/2025
Hands down, Gary is the best
Heather R.
4 out of 5
4/15/2025
Moses Toyota has always done great service on the vehicle. They have great customer service. That is why I drive over an hour for service.
Deborah S.
5 out of 5
4/15/2025
Very attentive and polite.
Stephen R.
5 out of 5
4/15/2025
Again, I have consistently felt good by the service at Moses Auto Group, which is why I buy my vehicles there.
Ronda K.
5 out of 5
4/15/2025
Good service
Benjamin B.
5 out of 5
4/14/2025
Gary and the team at Moses took great care of me and my family. Gary was polite, professional and courteous. We depend on our van everyday and I am glad the Moses team took the time and care care to make sure it was fixed properly. It was a smooth, hassle free experience and I plan to return again for my future service needs!
Cheryl R.
5 out of 5
4/14/2025
Always a great job
Suzanne M.
4 out of 5
4/13/2025
Excellent customer service. I may consider coming back to dealership for service. Things are greatly improved since I came to buy a car in 2017.

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