Service Center

Real Reviews From Verified Customers

Company G.
4 out of 5
12/18/2025
My wife and I have always felt comfortable with the service employees, they have performed maintenance on our vehicles carefully and addressed any problems or questions we have asked of them. We are long time customers with your St. Albans dealership and have always been received by courteous and friendly employees.
Cynthia M.
5 out of 5
12/17/2025
Thank you!
Taylor S.
4 out of 5
12/16/2025
Travis did a tremendous job working me and resolving my issue!
Mike A.
4 out of 5
12/16/2025
Very informative person,”.
John M.
4 out of 5
12/14/2025
On time and clear communications with Jaelea..
David B.
5 out of 5
12/13/2025
Staff was nice, professional and helpful. We really appreciate your time in helping us.
Joseph S.
4 out of 5
12/13/2025
I live in Texas and travel to West Virginia often. This time I had to cancel my appointment with my Lexus dealer and was fortunate enough to get an appointment with you. As always, I was treated with respect and friendliness. My service was completed quickly and I really appreciate not being offered a lot of different alternative maintenance services. My car was clean and ready in a satisfactory amount of time. I’m sure that I will use your services again in the future.
Amy K.
5 out of 5
12/12/2025
Very polite service
Ronald W.
4 out of 5
12/12/2025
It’s always been a good experience to visit your business
Charles R.
5 out of 5
12/11/2025
Travis was great ????????.. he explained everything to me in “layman’s” terms
Barbara G.
4 out of 5
12/11/2025
The only dissatisfaction I had was in getting an appt promptly. I called the day that the battery died 11/28 and was given an appt for 12/11. I contacted the service manager, who was able to get me in on 12/9. Meanwhile I was afraid to drive the car and risk not being able to start the car. Thr Lexus definitely needed a new battery. Sitting in that car and freezing was not a pleasant experience! The Lexus dealership is stellar when you visit. It is definitely the best customer service I’ve experienced.
Scott H.
5 out of 5
12/11/2025
Moses Lexus employees are always superb!!
Stephen D.
4 out of 5
12/11/2025
Good job. Fast, clean waiting spa
Johnnie E.
5 out of 5
12/11/2025
Yes
Christina P.
5 out of 5
12/6/2025
Customer service is always spot on
Mark G.
5 out of 5
12/6/2025
Travis was very professional and presented himself and Moses well. Explained thoroughly 2 updates necessary for my car.
Sissy P.
3 out of 5
12/6/2025
the service girl doubted we had a maintenance contract with our new Lexus and was a little snobbish when we checked out and she looked but her attitude did not change.
Mark B.
5 out of 5
11/26/2025
Excellent service
Pam R.
5 out of 5
11/25/2025
Customer service is always amazing
Pedro L.
5 out of 5
11/22/2025
Excellent service! Very professional and patient to customer.

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