Service Center

Real Reviews From Verified Customers

Woodrow D.
5 out of 5
12/19/2024
Quick,friendly and brought me up to date on my vehicles status.
Leila T.
5 out of 5
12/19/2024
Thank you , driver bj was very professional and nice guys ,happy holidays to all , thanks again
Denise M.
5 out of 5
12/17/2024
They were kind and professional yesterday and I enjoyed my time in the area. Thank you.
Lisa S.
5 out of 5
12/14/2024
Always a good experience
Deborah B.
4 out of 5
12/13/2024
Travis was doing his job in a professional and courteous manner until I looked up to answer a question and he was spitting a tobacco product into a cup. I found this behavior to be disgusting. I have never experienced anything like this in my 20 some years of dealing with the Lexus service department. I certainly hope this behavior will not continue.
Christy R.
1 out of 5
12/12/2024
The man at the service counter was very nice. However, the person who changed the oil/rotated the tires didn’t reset the maintenance light. I made it to Barboursville before I realized it was still on. The girl who answered the phone when I called was very rude. She stated there was only one person working in service, nobody was available to tell me how to reset it. My options were to drive back to St Albans or wait until the next business day when someone could call and tell me how to reset the light. I was trying to confirm that my oil had been changed and the light just wasn’t reset, she put me on hold in the middle of my sentence. She returned to the line to say the oil was changed. I went to YouTube to learn to reset the light since nobody at the dealership could tell me how to do their job. Aside from the gentleman at the service desk, the customer service was terrible! The girl that answered the phone is bad for your business!
Krista B.
5 out of 5
12/8/2024
Very happy that Lexus offers the valet service! It will keep me a Lexus customer as I need cars in the future. Thank you!
Beth H.
5 out of 5
12/7/2024
Service was efficient, waiting area was comfortable, and personnel are very nice, not to mention that the work is very competently done.
Sherman P.
5 out of 5
12/7/2024
Great service and affordable
Linda A.
5 out of 5
12/6/2024
Your team is excellent.
Muhib T.
5 out of 5
12/6/2024
Keep up the good job
Theodore L.
5 out of 5
12/6/2024
Thank you
Connie H.
4 out of 5
12/6/2024
Shuttle driver (Mike) is very personable. Appreciate the video of the vehicle inspection with commentary from technician.
Robert D.
5 out of 5
12/6/2024
Don did a great job getting all of the work scheduled and completed while I waited. Excellent professional service experience.
Marty D.
5 out of 5
12/6/2024
Well done
William B.
5 out of 5
12/5/2024
I was impressed with the ability to track progress . I was pleased with the whole experience.
Douglas H.
4 out of 5
12/5/2024
Donald rocks! He will be hard to replace and can't imagine he gets paid enough for what he does!
Kay H.
5 out of 5
12/4/2024
Travis was most helpful - prompt service kept me inform of idsues and cost.
Katherine A.
4 out of 5
12/4/2024
Don is the best representative there. He is fantastic to work with.
Rossana D.
2 out of 5
12/4/2024
Please call after 1 pm Wednesday

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