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Real Reviews From Verified Customers

Service Center Review Summary

5 star 520 reviews 67%
4 star 152 reviews 20%
3 star 18 reviews 2%
2 star 45 reviews 6%
1 star 43 reviews 6%
Review Us
Thuy P.
5 out of 5
6/18/2025
Great service!
Muhammad C.
4 out of 5
6/17/2025
Few years back I had problem with the service and I stopped using Lexus service department. That forced me to purchase my vehicle from Columbus. My son convinced me that new owner (Susan) means business at least try once. Service young men at the counter were extremely professional and nice. No up selling ****. Time smart service. I really salute everyone at Moses Lexus of St. Albans
James N.
2 out of 5
6/17/2025
Your payment on my phone did not work.
Robin W.
5 out of 5
6/17/2025
Courteous and professional service.
Jodie H.
2 out of 5
6/17/2025
I had a clip on the air vent break off and they refused to fix. To me this was poor quality to break off that easily. It is under warranty and should have been repaired. Instead I was told it would be about $400. No thank you. I had purchased the maintenance package and was charged for a tire rotation. I tried to say I shouldn’t have to but was told I was wrong. I came back with written proof and was taken to a sales person who was very polite and will be mailing me a check for what I paid. I was also told when I purchased I could get a loaner when the car is in the shop. That has to happen no matter if you book in advance. They never have any loaners. Overall I’m very disappointed in my Lexus purchase and can’t wait to get rid of it.
Mike B.
5 out of 5
6/17/2025
Great customer service. I was kept well informed during the visit
Louella J.
5 out of 5
6/17/2025
Very satisfied with your service!! Thank you
Denise B.
5 out of 5
6/17/2025
Very fast and efficient
John Y.
2 out of 5
6/13/2025
Agents were all very nice. Service was great and timing was acceptable as well. My only issue was there recommendation. At 50k miles I need new break pads and rotors as well. Moses does all my service and I should have been alerted sooner about pads to avoid changing rotors too. I only skipped the 47000 mile check up because my wife had surgery at UVA. We drove there 5-6 times during the process so the last 3k miles were predominantly open interstate miles.
Dung L.
2 out of 5
6/12/2025
Not happy with your pleservice
Kay H.
5 out of 5
6/12/2025
Don was a super star - but you guys found a great team member with Travis Veryvhelpful Always available to answer questions seems to work extremely well with other Team Members
Robert B.
5 out of 5
6/12/2025
Satisfied customer
Trudy W.
5 out of 5
6/12/2025
Great service, Travis was very helpful.
Safique A.
5 out of 5
6/10/2025
You did a great job
Donna H.
5 out of 5
6/10/2025
Service was completed in a timely manner. Travis was very helpful
Chandrakant S.
2 out of 5
6/10/2025
Call me if you really committed for complete satisfaction with overall service
Danny S.
5 out of 5
6/9/2025
Everything was great
John D.
4 out of 5
6/9/2025
Travis was great and helped with a rodent issue I was unaware of. Great service
Ada S.
4 out of 5
6/8/2025
Very expensive on service
John K.
4 out of 5
6/8/2025
EXCELLENT EXPERIENCE EVERY TIME!

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