Service Center

Real Reviews From Verified Customers

Kay W.
5 out of 5
6/26/2026
I had excellent service. Aaron was very professional and prompt in answering my questions.
Laura T.
1 out of 5
6/26/2026
I don’t think Jaelea waited on me. This isn’t about her. When I went to check out, there was no indication that I had Lexus Care extended warranty, and I was being charged the full amount. I had to remind them and they had to look it up. I was also charged for the A/C repair that was a result of the collision center not completing something last fall when they had the vehicle for repair. Aaron suggested I speak with Pete from the collision center, but they gave me Dean, who has yet to call me back.
Erin J.
2 out of 5
6/21/2026
We have been customers for several years now and I’m sad to say that the quality of the service has gone down. My husband recently had to show the technicians video of something he wanted performed on his vehicle. The technician initially replied that the car didn’t have said feature. Luckily the service manager let my husband speak to the technician, who saw the video and realized he was incorrect. I had my car in there last week and mentioned an audible noise from the driver side tire. I was told it was barely audible and that it would take a witch hunt to figure out what’s wrong with it. The sound is quite audible, so I felt feeling dismissed. I’m just disappointed.
Charles T.
4 out of 5
6/18/2026
Best service and support ever, had 2 tire burst on my way to NC and the team at Moses Lexus were able to special order my all 4 tires and replace them as soon as they get to the dealership. Best ever.
James B.
5 out of 5
6/18/2026
Thanks
Rhonda S.
5 out of 5
6/17/2026
Becki, Aaron, and Chris were most helpful in making the arrangements. I am caregiving and have limited time to address such things. They are a blessing to us.
Randall B.
5 out of 5
6/17/2026
Mr Casto very professional and discussed all services that were to be done took care of all that my Lexus needed appreciated the wash job Thanks again.
Arthur P.
5 out of 5
6/16/2026
Very good service. !!! Highly recommend to others. !!!!
Quincy M.
4 out of 5
6/15/2026
Today I received great service.
Danny S.
5 out of 5
6/13/2026
Aaron is great as well as the rest of the team. Very professional.
Leslie S.
4 out of 5
6/13/2026
I was pleased with the service and the concern that they had for me with the issue. The staff that was involved were very dedicated to their job and to me. I cannot thank them enough with the service that they provided for me. A job well well done.Thanks again ????
Shawn T.
4 out of 5
6/12/2026
I love the Lexus side.
Richard L.
3 out of 5
6/11/2026
It was a little difficult to reach a Service Advisor live to discuss my vehicle. I had to speak with a scheduler or an operator instead.
Rita B.
5 out of 5
6/10/2026
Mr. Castor was very helpful and provided me with excellent service. He answered my questions and provided me with updateds. Thanks!
Bobbie B.
5 out of 5
6/10/2026
Excellent service!
Diana P.
5 out of 5
6/10/2026
My service experience has been Prompt, professional and trustworthy.
Jessica H.
5 out of 5
6/9/2026
Thanks for such a fast response
Richard L.
3 out of 5
6/5/2026
It was a bit difficult to reach a Service Advisor to discuss my case! I had to leave a message or speak with a phone attendant instead. Would like to have better access to a Service Advisor when possible?
Kimberly H.
4 out of 5
6/4/2026
They are always so helpful. I was in and out in no time with the issue fixed. 10/10
Tiffany C.
4 out of 5
6/3/2026
Fast… Easy…Service

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