Tyler is always greats and always very helpful, ever since the first he sold me a car. I will always trust him with checking me in the service department. My car still feels the same as the way i brought it in the morning.
Another awesome experience! Thank you!
Excellent service and communication.
Giovanni did a wonderful job
India Kozel did a great job, took care of me and made sure I had my services completed in one day. Thank you so much, India Kozel!
India was fantastic as always. Extremely professional and pleasant. She heard all my concerns and went far and beyond in service towards my needs.
Tyler very knowledgeable. Service only took 3 hours including changing the battery.
Tyler was so very nice and pleasant. We really appreciated his kindness
Tyler is a professional and an asset to **** Smith. He knows me and my vehicles. He is a pleasure to work with.
Katie Rohl was cordial, helpful and knowledgeable.
Giovanni Bencini always provides great customer service! Very personable yet professional every visit!
Tyler Turner-Claytor was amazing! Outstanding service—friendly, knowledgeable, and went above and beyond. Truly the best advisor I’ve worked with!
Always great service. Quick and convenient too.
Thank yall for everything and will see you soon to get my brakes fluid done and my A/C unit done also. Thank you all!!! Steven P
Dear **** Smith Ford Team,
I just wanted to take a moment to recognize the excellent customer service I received during my recent visit to your dealership for service on my 2021 Ford F-150 PowerBoost. From start to finish, my experience was smooth, efficient, and incredibly professional—thanks to Nicholas Greenwalt and the entire service team.
When I arrived, I noticed a few cars outside the service doors, but a female team member promptly greeted me with a warm welcome and guided me to an open lane for check-in. Her friendly and proactive approach immediately set a positive tone for my visit. She then handed me over to Nicholas, who took over from there with the same level of professionalism and courtesy.
Nicholas and his crew did a fantastic job handling my service appointment. Despite the busy schedule, they worked seamlessly as a team to ensure everything was handled efficiently. I had an appointment, and in just 90 minutes, my truck was ready to go. During that time, I ran some errands and grabbed lunch, and by the time I returned, I was fortunate enough to see my truck pulling into the exit lane—perfect timing!
Upon re-entering the service area, a male team member greeted me and immediately began the checkout process. He quickly connected with Nicholas, ensuring a smooth transition with no delays. Nicholas took the time to explain everything that was completed during my service and provided helpful information about what to expect at my upcoming 60,000-mile maintenance. His thorough and informative approach gave me confidence in the service I received and what lies ahead for my vehicle’s care.
Overall, I was incredibly impressed by the level of teamwork, efficiency, and customer care displayed by Nicholas and the entire service department. They worked together seamlessly, making my experience hassle-free and enjoyable. It’s clear that **** Smith Ford values customer satisfaction, and I’m happy to continue bringing my vehicle here for service.
Please extend my appreciation to Nicholas and the rest of the service team for their outstanding work. Their professionalism and dedication do not go unnoticed, and I look forward to my future visits.
Tyler is awesome! He is extremely polite, knowledgeable and professional. After the service, he explained the recommendations clearly and then allowed me the opportunity to ask specific questions! I highly recommend Tyler and the **** Smith Ford service team! Thank you for a job well done!
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