Tyler was professional, very courteous and understood my frustration being a brand new Explorer. He called to give me updates, thank you Tyler he is an asset to your dealership. Very pleased!
I just want to say thank you to my service guy. Tyler, he was a great help. I waited a month and a 1/2 to get my recall taking care of the last guy that was overseeing my service was totally awful, I'm glad he's no longer with the company.
Once again, I greatly do appreciate Tyler.
For taking care of this issue for me. Yes, I've said that it took so long.
Mr. Bencini and the entire staff were extremely professional and knowledgeable.
Giovanni professional and informative worker, helped me last time I was there????, helping me now once again????
I had to leave my vehicle overnight for service. After the first night, the service was done quickly and efficiently.
Anthony did a very good job, servicing my 2024 f250 diesel truck.
Excellent Service Advisor
Respect his team workmanship
Done right the first time
Very Professional
G was very professional and explained all ak
Tommy was professional, knowledgeable, and courteous. The experience was the best.
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Took almost two hours for oil change / tire rotation despite fact that I had an appointment.
India was great I enjoyed her helping me Thx u India
Thanks for the Great service!
Since you asked... I appreciated that Tommy was concerned for the amount of time my request would take. It was better to put that off to another time. Or maybe you could send a technician to my house like you do with software recalls. And while the price to remove a nail from my tire was reasonable, I think that had it been any higher I should have been asked before the work was done. I saw a text later, but some of us are not addicted to our phones...and I was in the waiting room or a phone call away.
India was a rock star! Got my truck checked in for service and when it seemed to be taking longer than expected she kept me informed of the delays and expected completion… great experience for my first visit to your dealership, looking forward to making **** Smith Ford and India my “go to” for any future needs.
Excellent service manager with great communication! Thanks Tyler
Giovani was great he explained all the options and provided great customer service
Gio is great, takes care of customers every time!
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