The best service , fast , friendly, and efficient thank you
Ivan was great! Excellent customer service through and through. Highly satisfied
Service overall was good. I’ve dealt with Ivan before and no issues. However your intake process needs improvement. First took me 3 phone calls and a total of of 13:45 minutes in hold before someone answered. I was transferred twice then put on hold. Appt was at 730 arrived and checked in didn’t get called until 758.
Ivan was very professional and curtius while attending us
Great Customer Service.. Ivan was great!
Always great work on our vehicle
Ivan is always great. He's the best consultant I've had. The service is compatible to other big cities
Ivan went over and beyond he was wonderful
Arturo went above and beyond, even took the extra step to sanitize my cabin filter! I will make sure he is my consultant for as long as I have my GX.
Excellent customer service. Would highly recommend Ivan Duran for exceptional award if available. The best service I have received
Excelente trabajo muchas gracias
Prompt & complete service. Communication was the best. All questions and concerns were addressed. I look forward to Arturo assisting me at my next service.
Arturo has has an amazing customer service.... I also look for him
Dear Paige Fox,
I am writing to complain about the poor service that I have received from your business at Lexus Maintenance. Especially the service that I have received from Claudia.
I brought the LX600 for the 10K maintenance before 7:45 AM on October 7, 2024, we were the third vehicle. We were provided with a vehicle and were told our vehicle should be ready by 11:00 AM or 12:00 PM. It was passed 12;00 PM and no phone call. My husband called and Claudia seemed bothered by the phone call and was told that they have fallen behind and will call us when the vehicle is ready. Not even two minutes after the phone call I get a notification from the Lexus app the door was opened. My vehicle sat there for hours and nothing was done. We left back to Lexus and decided we would wait for our vehicle. When we arrived, 35 minutes after the phone call and long and behold the LX600 is ready! What a coincidence. We could have stayed and waited for our vehicle to be serviced if it only took less than 40 minutes for the 10K maintenance service. We were told that Claudia was at a meeting and could not talk to us. In addition, the construction workers released water mixed with cement in the parking lot as we were getting ready to leave, they could have waited until we left. We had to drive out in reverse to avoid the gush of water mixed with cement. Furthermore, when I drove the vehicle in the garage, I let it run and the vehicle does not sound smooth anymore.
While the attitude and behavior of one staff member may not reflect on behalf of Lexus, I pray she attends customer service training. Thank you in advance regarding this matter and I hope that there will be improvements regarding your service soon.
Sincerely,
M. Virginia Hertel, Ph.D.
Thank you Claudia ! You we’re awesome
My car was hit getting an oil change.
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