Ashely was great! She was incredibly professional and made sure everything was taken care of quickly and thoroughly. I really appreciated how she kept me updated and explained things clearly without any pressure.
Ashley provides great service.
Either Arturo was not familiar with part repai prices or he was not carefully reviewing the repair charges forlabor report and sent the incorrect amount for each labor repair. Thanks to the young lady next to his office the mistake was corrected.
Art Gonzalez and Gene were fantastic.
Ashley was great but I took car on Friday they couldn’t do the brakes because missing shim kit and they had to order it. Ashley let me know I could keep the loaner until Tuesday when parts would come in but I told her I would pick up my car and bring it back on Tuesday. When I took back the loaner on Tuesday when my car was ready, the gentleman that received the loaner told me to wait in lobby and Ashley would be right with me. He didn’t tell her that I was there and had to wait longer. I was on my lunch break and took more than hour. I went to go see if Ashley was busy and see how much longer it was going to take and she told me that no one told her I was waiting in the lobby.
Service issues were addressed promptly schedule for app made to meet my schedule
Ivan Durán was very Professional , and Good Communication , Highly Recommended.
I came twice from TorC to get my car S.O.S button look at and possibly fixed.Instead, I got a 8000 price tag and a there nothing I can do for you. I just brought those car 3 month ago with 48000 miles.i will never buy another lexus again. I didnt have this problem with my porsche at all.
Always courteous and thorough in attending to my SUB!!
Great service. Very professional
Ivan took care of my concerns and was on it on my car . He understood my time I needed my car as I value your time as well as mine . He he is an great asset to Lexus . Thank you
excellent service and very attentive
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