Outstanding customer service from Mr. Octavio and his team.
Octavio and the rest of the service team were amazing as always. Thank you!
Octavio was wonderful. Always makes things so easy. Thank you for the loaner while having my car maintenanced. Very happy to have my car back.
Octavio has been always very helpful and attentive.
I'm always treated well by Octavio! The Fox Team has not disappointed me in all the years I've been going. I love the care taken by Marco when washing my car. It always comes out looking great!Thank you!
Outstanding service provided by Mr. Octavio and the service department team. 5 star treatment!
Octavia was nothing but perfect representative for acura of fox he was able to accommodate my vehicle needs and repairs including a loaner car for my work thank you for all you due excellent PR and over all a great person vary satisfied
Completely satisfied Given a shuttle to take me home & all done within a couple of hrs.
Received my vehicle back spotless, very impressed by Octavio and his team!
Exceptional service! Thank you!
He had the wrong customer data. So he sent my text message with what needed to be addressed with my car to another customer then tried to cover it up. He then came to the service lobby with an old report from my car from this summer and then told me: these are the things that need to be done on your car- but it was just a reprint of my last service which was many months ago since my last oil change was with Acura Austin. Just all together not a good visit. Especially, since the day before I had spent time speaking to the service manager finding out if my car had warranty left in it anymore so I could just start servicing it at a local oil changing shop.
The maintenance and interaction were all great, but we got stuck waiting for > 30 minutes at the outdoor mall up the street for our shuttle to come get us. Additionally, our previous Acura dealership in Boston MA would wash our car for us afterwards and that didn’t occur here which was a little disappointing. Overall it was a good experience though.
Octavio was a superb service representative
The service representative was professional and courteous with the visit from start to finish.
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