Sheila and Brandon were very helpful. It is not a good thing that it takes so long to get parts in. It was the same the last time that I had my truck in the shop.
Ramey Toyota is easy to deal with and very polite employees.
You did well thank you have a wonderful evening.
Thanks again, Ramey Toyota
Great experience...in and out in a timely manner.
I am always pleased with the quality of service and customer service also.
Took longer than I was planning on!
Sheila was not the person who oversaw my visit. But I do have a couple of issues I would like to talk to you about.
Was told by the salesman to make an appt to have key programed so I did then the key was mailed to my house the day before my appt . Sheila in service is amazing and cares for her customers
1. No one asked about recommended services. I would have paid to replace the part had someone asked (front sight line). Tbh idk what this is but it said important and fix now? I believe it’s a bulb? Who knows. My phone died and I did not receive the auto text until after it was over. I told the front desk my phone died and I would sit in the lobby for anything needed.
2. No one explained anything. They handed me the receipt and said thanks. I know how to read, but a quick explanation of the items listed would help. I didn’t know if I needed to sign receipt or anything. I had to ask if I was finished? It was slightly awkward for all parties since I stood there waiting on information (do I owe money, do I sign, any issues with car?).
3. Comparative to Moses Toyota in St Albans, service today was lacking. I attribute it to low morale working around Christmas. I received the service, generally, I came for.
The folks at Ramey Toyota are always professional, helpful and knowledgeable. They do a great job.
My service was prompt. I was updated during the process. The cost was minimal.
When our new truck 2025 gave a warning that directed us to the owners manual, it said it would be unsafe to drive the vehicle. It was towed in to Ramey Toyota in Princeton. They could not find the problem and we were charged for the diagnostic. The truck has less than 6000 miles and no consideration was given for the fact that with this directive I sat and waited for the tow truck to take the vehicle back to Ramey for over two hours. The vehicle should still be under warranty and the diagnostic should not have been charged. This inconsideration on your part will assure that we will never again buy a Toyota. For a few dollars and inconsideration, you have lost our business and that of any others that we can convince not to buy from you.
Very satisfied with Shelia and the service department.
Lee is always so helpful and explains everything so that I completely understand any issues or any service that is performed or needs to be performed. Ramey has a true rare gem of an employee in Lee. He always does his job to the fullest. It's always a pleasure working with him.
I always get excellent service here!
Very nice and efficient people.
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