Dropped off my car at 8 am and by 1 pm I received no call to let me know what was going on. After several calls to Mr Juarez, he told me that he hadn't called my insurance provider to get authorization for the diagnosis. To me, waiting for 5 hours and not even receiving a courtesy call is not very polite or professional, in my opinion. Even if he was busy, it only takes a few minutes to call and tell me. I would of been ok with that but I got NOTHING... Customer service is just as important as service and I was very disappointed with him. I won't come back to that dealership.
Very satisfied with their level of service.
It feels like my car is driving more smoothly.
Appreciate the assistance from Kelli she was very helpful
Mike McDermott was friendly and professional with a lot of years of experience. He offered good customer service.
I am happy with the service I received.
Excelente el señor roberto García gracias
Mike keep up the good customer service!
Have always received great service ftom Dan and the rest of your staff!
This is the second time I’ve come to you. Both times, you failed to reset the “Maintenance Required” on my dashboard. Really?? Do I drive 25 miles back to you or to I ignore it for 5000 miles? Unacceptable. Finish your job.
Thanks for service and the insurance.
Thank you for your hospitable service
El señor Jesús ha sido muy amable, gentil y profesional en todo momento. Demostrando conocimiento de su actividad. También tiene excelentes habilidades y experiencia en lo personal. Siempre que he sido atendido por el me he sentido cómodo , es muy agradable y todas las preguntas que le he hecho me la ha explicado y contestado de forma correcta cumpliendo mi expectativas. Espero que se mantenga así
I had a mat misplaced on driver’s side and they removed it, but they threw it on the back seat on top a windshield protector I had back there and all the dirt and debris got on it, and also both my rear mirrors were moved and I had to make a stop to fix them, kind of dangerous! Just careful with those details, other than that, very satisfied with the service!!
Mike McDermott does an excellent job from start to finish. I always try to schedule with Mike.
Muy excelente servicio gracias
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