Lexus of Glendale Auto Repair Service

Staff was friendly and experience was easy

After they said they can handwash my car, picked my car still dirty. I mean just say No in the beginning so i wont expect.

Mark was absolutely wonderful, 100/100! He was very helpful and thoughtful of my current financial situation. He shared helpful information for what I need next, yet I didn’t feel pressured to get the additional services at this moment. I felt like he really cared and wasn’t trying to just sell me. That means a lot. I will definitely be reaching out to him for my next needed services. Thank you!!

Efficient and polite service. Thank you!

He was great!

Great service

No comments everything was good thanks

Unfortunately I had a very bad experience I had $320.00 end was stolen from the trunk of my car , I’m a cashier and that was my bank you have thief mechanic I used that money the day before I went to the dealer and the next day I went to work he only left all the coins I was gonna buy a Lexus the day after , but I changed my mine because I’m really piss off

Your services from the sale of the vehicle to the repair have been excellent. I am more than willing to do business again in the future.

I was very satisfied with the service and excellent customer service.

Hugo super Amazing.

Was Very helpful.

Excellent service

I have been a Lexus owner for 16 years. My experience with the service advisor on Saturday June 7 was by far the most disappointing. I have been taking my 2019 IS300 for the recommended service at Lexus of Glendale and this was the first time that I felt as if Lexus was just there to collect payment and not care about the customer or for my vehicle. I received a call from the service department stating my car was recommended for the 75k service. I promptly scheduled as I care a lot about maintaining my car. When I drove in I was greeted promptly by Hugo, checked-in and given a rental. That was not the issue. My car took approximately 4 hours for the 75k service. This was not the issue as I knew it was a Saturday. My issue was when I received a call from Hugo, he simply stated that my vehicle was ready for pick up. I said great, no repairs necessary. For clarification,I asked was there no recommended service? He said oh yea. The tech recommended an alignment. I asked if that was all and he said yes. I, then had to ask if it was possible to get it done the same day. It seemed like I was bothering him by asking this. He said, yes and it should be done in 30 minutes to an hour. I said great! Within a few minutes of hanging up I received a video from the tech, which walked me through the inspection. He mentioned that my car needed a balance and an alignment. I attempted to get in contact with Hugo with the number listed. However, I was unsuccessful in getting in contact with him. I did end up speaking with another service advisor (I don’t remember the woman’s name), I expressed my intent and urgency of getting in contact with him as I wanted to make sure BOTH recommended service was completed at the same time. She explained that Hugo was with another customer and she was not able to relay the message to the technician. She simply stated that she relayed the message to Hugo and he will get in contact with me within 5 minutes. I waited for over an hour for a callback. When he finally called he stated that my car was ready for pick up. I asked him what services was completed and he mentioned the 75k service and alignment. When I asked about the balance, he said he didn’t see it on his end. I told him that in the video that was sent to me it was mentioned. He then said he would get in contact with the technician. He called me shortly after and stated that I no longer needed the balance because I got the alignment done. At this point I no longer trusted him. I felt as if this was an excuse or the technician was trying to upsell me earlier. Either way my faith has been wavered. I arrived at Lexus of Glendale approximately an hour after this conversation. When I arrived at check out they did not have my paperwork ready. It was not processed until I arrived and It took over 30 minutes to check out. I was told that this individual was new and in my opinion if this was the case, he needs to re-do a customer service training and how to properly walk a client through other services the car may need and to properly check-out. A phone call stating the car is ready for pick up before discussing what was found is unsatisfactory. I bring my vehicle for preventative maintenance, therefore if there are any recommended service to help lengthen the life of the vehicle I will do or plan to do shortly after. Otherwise, why would I take my car for service?

Danny Mata, was extremely helpful, informative and pleasant, i highly recommend him to others

Great service and excellent customer service from Jorge.

Quick, and easy

Wonderful service

Great Customer Servuce .. excellente!

Thank you.