Great service. I will definitely be returning.
Joshua provided me with excellent service.
The service the was performed on my truck. I have no issues all was great. But when I took the truck in for service, I asked the service advisor if they can please look at the light bar on the front. It appears to have water damage. The service advisor called to let me know that the light bar was aftermarket and not under warranty. I explained that I bought the truck with the light bar and then he mentioned it could be from when I previous bought the truck which I find difficult because when I bought the truck, it only had 12 miles on it. No other explanation was given, and I was called. Inform me that my truck was ready to be picked up.
I then emailed Toyota if you could, please verify through the VIN bill sheet or accessory report, whether the light bar was a factory port installed or a dealer installed accessory at the time of sale. If it was installed by Toyota or the dealer prior to purchase, I would appreciate having it inspected for a repair or replacement. I received no response back from my email.
Great service and customer service
This was my first time doing business with the dealership and Vanessa was very friendly, welcoming, and professional. She took great care of my vehicle as well. I will definitely be bringing my Tacoma back for future service.
I went in for scheduled maintenance and a tire that lost air pressure. The mechanic didn’t find any issues with the tire. However it has dropped air pressure twice. There is obviously a problem. The tires were rotated and now I’m driving with a defective front tire. I was told to monitor the tire pressure. I drove away feeling very unsafe.
Great service and my car was ready earlier than expected.
Went for a tire replacement and regular multipoint maintenance. i only received a tire replacement
I really appreciate the customer service with Vanessa G. She was very friendly and helpful, the service dept waiting room was clean
Gustavo was a pleasure to work with. He made the check-in and check-out process smooth, easy, and exceptional. He was welcoming, friendly, and always had a smile on his face. He also took the time to answer all of my questions thoroughly.
~ EVERYONE WAS SO POLITE, SMILES AND HELPFUL..
I JUST WANT TO SAY , AWESOME JOB!!!
THANK YOU AGAIN.
NINA R BARLER.
The staff was terrific. Very courteous and professional. Very disappointed in the prices. $500.00 to change out spark plugs? Really? I purchased my vehicle from Whittier of Toyota 14 years ago and changing the plugs were standard part of a tuneup.
Francisco was very professional, friendly and very informative. I appreciated him taking the time to answer all my questions and explain in detail and making sure I understood.
Very professional and explained what they did!
I already got an appraisal . Happy with the appraisal. However I was at your dealership for a recall. I was quoted 4 hours for the recall issue but I got out of there in five and half hours. I think it should have taken less than 4 hours for moving the seat and removing the defected chip !!!
The window noise was not addressed and not fixed. I will be taking my vehicle to a window repair shop. ( Right rear window)
May I get reimbursed?
It seems your service team is not trained to remove the door panel and to check or try. You failed to address the problem. What a wasted of my valuable time.
Gustavo explained everything that was needed on my vehicle and was not a pushy advisor. Good customer service
Francisco was awesome. Great customer service skills.
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