They give me the round about the problem. Never explain why my car stopped working, they try to blame the towing company. I will say they where nice but didn’t explain exactly what the issue was, at the end they fix the car.
Toyota did a good job communicating with me during the repair process. Francisco did a fantastic job!
I had an excellent experience with the service department at Toyota. My service advisor Isaac was friendly, professional, and extremely helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and kept me informed about the status of my vehicle. His professionalism and great customer service made the experience smooth and stress-free. I truly appreciate his willingness to help such as calling an uber to take me home and explain how I can just click the link when the car is ready for me to get a return ride, attention to detail, and having the car complete an hour early. Thank you for providing such outstanding service!
Very knowledgeable, great customer service and very friendly.
Great guy! Answered all my questions and verified my extended warranty coverage which I am grateful for purchasing. He assured me that once my part is received, he will call me to have the installation done in a timely fashion.
My first time visiting Toyota of Whittier my appointment was right on time,staff was able to answer all my questions with a satisfied answer.
And to top it off while I waited they had hot coffee and donuts, my favorite breakfast.
They are fixing the scuff mark from today's service. I will be without my new vehicle (even with the loaner they say I will be using) is very inconvenient.
Gustavo was very easy going with the process of my car being serviced. He kept me updated on the status of my car. Will be going back to him.
Gustavo provided excellent service. Thank you for the smooth process.
Gustavo did great job explaining everything that was done with my car and provided me with great customer service and made sure I was aware of everything that I need to keep my car in perfect condition
They did a great job and were very accommodating.
We told the service department about a faulty rear wiper fluid dispenser and were told it would be fixed. When I picked up my vehicle I was told it was fixed along with a safety recall issue. However when ai tried the rear washer fluid it still didn’t work. The service department said it was closing soon and couldn’t fix the issue until some other time. This is the second time I’ve had an issue that was told was fixed but wasn’t. Although I bought my vehicle from Whittier Toyota I likely will not be coming back here for service.
Mr. Bautista does his job with respect and professionalism.
He was professional and very accommodating. I would definitely ask for his help with any service again.
Marco was professional, knowledgeable, polite and friendly. He provided me the best customer service I've ever had there
I came in with a bit of a chip on my shoulder, still hating your ex manager Bianca White. I had checked to see if she was still on the website and she wasn’t. I worried the car really needed to be tended to. The positive attitude and sincere communication from the greeter was a start. That continued consistently from Isaac, who in conversation praised his manager sincerely (!! - that’s a first time ever anywhere). Extra credit for being both kind and knowledgeable greeting my dog Snapchat, who is a little bit timid.
Christian was very helpful, efficient and informative. I will continue to come back for his great service.
When I bought this vehicle, I bought the extra warranty, the dock and the person that sold me the extended warranty told me that I had bumper-to-bumper extended warranty, the whole drivetrain electrical warranty whole drive train warranty oil change, which they do rotation, balancing of tires, top of all fluids All fluids now they’re telling me the only thing they top off is water not brake fluid so they lie to me I wanted the rear end Greece after so many miles that’s supposed to be replaced transmission fluid supposed to be replaced after so many miles now I find out it’s not covered with the dock Warranty so they bullshitted me so another words that warranty was only good for oil changes and rotation. I’m very disappointed with Toyota. I’ll continue going there to have my oil change at the rotation of the tires until the warranty is over today they gave me a list 20 or 30 things that’s wrong with my forerunner never before They have gave me this list and I take my vehicle there probably every six months which is like every 5000 miles or so so it’s twice a year they have never ever in the eight years gave me a list like that. I don’t understand how can 25 to 30 different problems all of a sudden occur And none of these problems is covered on my extended warranty. This is not right. This is ridiculous at least one of these items should be covered very very, very disappointed with Toyota.
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