I was happy with the car service and friendly people who served. But the reason I am not fully satisfied is that when they offered an Huber for me to go to work it was sent for some reason to place of destination instead of the dealership. I was 40 minutes late. I got at the dealership at 6:50 to make sure I had plenty of time. My Huber was due to pick me up at 7:14 am after calling twice to see where he was it canceled after he arrived at the final destination instead of the beginning which was the dealership. I felt when I told the workers there they did not share my concern of how important it was for me to get to work due to me being the one who opens the school office and get sub positions ready etc. yes ultimately I did get a personal ride from a worker who was super nice but that was a total of one hour and ten minutes that was wasted on something that could have been resolved sooner. Thank you for your attention in improving your customer service. Dawn M
Very professional and courteous. Would have been nice to at least had my windows cleaned.
Josh is friendly, helpful, efficient, knowledgeable and respectful. Highly professional and I really appreciate the care and follow through throughout this whole experience.
Great service, give me up to dates
No good on customer service
Appreciated Mark Bautista walking me through the process as it was my first time at the Toyota Dealership in Whittier.
I am very grateful to Francisco—he provided excellent service, is a kind person, and kindly answered all my doubts and questions.
Francisco was friendly and professional. He communicated very well throughout the service process.
Hey, just wanted to reach out about my recent visit. I’m from San Diego and usually go to Toyota in El Cajon, but I was out of town and stopped by for an oil change and tire rotation. Everything seemed fine, and I was told my truck was good to go. But right after I left literally at the first light down the street I almost got into an accident because my truck wasn’t braking properly. I ended up making a U-turn and barely made it back to the dealership. It felt like I had no brakes, and I could tell something was off with the wheels. After checking it out, I realized the lug nuts weren’t tightened properly, which is pretty concerning. Just wanted to bring this to your attention. Thanks!
Excellent service and faster than usual today
We received poor customer service from your Service Representative as well as your Service Manager.
We have been with your dealership for many years and have never experienced this problem.
Vanessa didn’t send me confirmation of check in, nor called me when my vehicle was ready. I had to call & ask about my vehicle. Instead of apologizing for the bad communication, she proceeded to send me the pick up text as I’m on hold!? How funny that once I call now I get the your vehicle is ready text?!
once I called & informed the gentleman Gustavo of this situation, I couldn’t remember Vanessa name. he was rude & asking me how don’t I know who received my vehicle. He acted like he didn’t know a way to find who had been the advisor. I simply said can’t you look it up with my number ?
Seriously? Need better training for the adviser's!
I came to this location since it’s near my home, won’t come back.
Vanessa and everyone was great customer service. Efficient yet quick service. Thank you for your assistance.
Always a pleasure working with Mark Anthony.
M.Z. professional, neat in appearance. 1st impression knowledgeable. Asserts a pride in his work.Most notable, was the sprite among all service staff and respect. Rarity seen in the business trade.
Friendly and informed. Thank you
The waiting was enjoyable my vehicle was returned seem to be running extremely good the mechanics did an excellent job I'm very happy with their work thank you all so so much
I signed off on replacing passenger back brake light and this was not completed/charged.
Social