Gustavo did not give good service and was rude and not understanding
Very smoothe transaction and the Uber service eas a fabulous help.
The folks who work the service desk are usually quick and prompt and very polite. It does not take long to have your vehicle taken back, they either offer you a ride home or offer you a seat at customer service, they give you a copy of your breakdown and costs before you even leave and I especially love the video they make of your inspection of the vehicle and send it to you that's nice, there's only one small thing I wish that could be done is take a quick second to vacuum the customer's floorboards that would leave the customer with a smile on their face and a lasting impression I will continue to go to Whittier of Toyota because I like it
Hello and Good Day,
I appreciate this opportunity to provide feedback.
Sincerely, Elsa G
I was not completely satisfied because my vehicle appears to have been significantly overfilled with oil during my recent service two days ago. After driving on the freeway, the car began smoking and developed a ticking noise under load. I checked the oil level after pulling over and found it well above the full mark. I had to stop driving the vehicle and would like to arrange to bring it back for inspection and correction. I’m not sure if it’s safe to drive or if I should tow it in.
Very professional, briefed thoroughly and everything was worry free
Took 6 hours for an oil change
Tried to sell me a service that I just had performed there and did not need. Tires were supposed to be rotated but the tech didn't check box that it was done so I questioned whether my car was even serviced properly.
In oil change there is a cover hopefully installed back. We have had issues on falling off on road. Much appreciated.
Gustavo was wonderful to work with. The lead technician who worked on my car was great and answered all my questions. Sorry I don’t recall his name.
Thank you. Service was great
Gustavo was very professional and polite ! Great service
Quick and simple. He gave me a courtesy right home and back to the dealer to pick up my truck
Very disappointed in the quality of service after driving vehicle home, shortly after I started the truck up and found the engine to be idling very rough, after inspection found oil level to be four times for normal level (oil half way up the dip stick) engine oil cover was extremely dirty with signs of oil spillage during service, and skid plate beneath has oil paw print from technician and more signs of sloppy oil change.
I was very satisfied with the service that I received today.
Timely updates regarding my car.
I always expect to pay a few extra dollars at the dealership. I was a little surprised that my AAA discount was not valid with the oil change. Otherwise, all went well.
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