Thanks. The service was prompt and accurate.
Yes please contact me. Whoever signed off on it did not even test it. There are at least 2 things wrong with it. I look forward to hearing from you.
Todd ****-****-xxxx
Always the same, people are polite, work area is clean, easy to use a loaner, new building is great. 5 out of 5
Roberto did an excellent job. We were very with him and with Lexus.
Thank you for giving me great service and I will continue to come to your dealership.
Looking forward to receiving the survey. Has it been sent yet, and did I miss it?
Great job. Very personable, professional, respectful and knowledgeable.
Give him 5 stars and a raise!
I miss the old service center wait area. Much cozier and warm. The new wait area is too cold and unwelcoming. Sorry your design team missed it.
I live in Denver but prefer your dealership for vehicle purchases. John Brown has been helpful in my decision making process. Philip today was friendly, knowledgeable and customer centered.
Rob is awesome! He was/is very helpful and kept me updated with all details.
He should get a raise! Rob is the best technician I have ever worked with
Very pleasant experience I am well satisfied
Everyone was polite and efficient. Great work!
Nice job. Very nice new accommodations.
Excellent and the best service I have ever experienced!
Ken
I am not satisfied with my experience, replacement tires, or the lack of communication. Well, I really like Phillip and I do not feel that it is his fault. I was told that I would be receiving the same tires that were placed originally on my UX 250 H. That is not what I received. I received a Lower profile tire 225 40 RX 18 instead of225 50 RX 18. Phillip explained to me that this is what they have on file as original replacement. That did not match what I found on your website when I looked up the tire replacements equivalent original on Lexus site. I am disappointed because this lower profile tire is more susceptible to damage from potholes and hitting curbs . I don’t normally hit curbs, but we live in Colorado, where there are a lot of potholes. I am discussing this further with my husband to determine how we are going to manage these tires. Phillip advised me they could special order what we wanted, but I’m not sure that we would be charged more. When I came in for my 35,000 mile maintenance I asked Phillip to have my tires reviewed for remaining tread as I felt I was close to needing new tires. He reached back out to me that same day and said they were nearing the cut off time and I needed a front end alignment, which of course we always need with new tires. My car wasn’t done that day. Phillip was off the next day and it was very difficult to get a hold of any of the team members in service. The voicemail was full. The chat option was Not helpful. And I ended up staying in Colorado Springs much later trying to find out if my vehicle would be finished ,for reference I live in Woodland Park and work in Colorado Springs. When I was finally able to get a hold of someone, there was much confusion and I didn’t want my vehicle rushed nor was I available to pick up on Saturday morning as I had a funeral To attend out of the city. What I thought would be a one day turnaround turned Into four days without my vehicle. I did have a loaner And I am appreciative of that. It’s not the amount of days, it is the frustration of minimal communication and then not receiving the tires that I thought I had agreed to.
Billy and the mechanics are fantastic. And, I'm also extremely pleased with the full detail.
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