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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1159 reviews 67%
4 star 401 reviews 23%
3 star 49 reviews 3%
2 star 73 reviews 4%
1 star 54 reviews 3%
Review Us
Jessica R.
4 out of 5
5/8/2024
Bob is the reason I continue to go to IGH Honda. True statement.
Thomas H.
5 out of 5
5/8/2024
Work was done with quality and also quickly. I am very pleased.
George M.
5 out of 5
5/8/2024
Tim was very helpful. He is good at explaining things. I feel he went out of his way to be of particular help to me. He went above and beyond, and I appreciate it.
Mahindar K.
5 out of 5
5/8/2024
NA
Alfred S.
5 out of 5
5/8/2024
Thank you
Jason R.
4 out of 5
5/8/2024
I couldn’t be happier with Derrin. He was very thorough and timely with communicating what the issue was with my car. He was more than fair and got me processed thru even though it was evident that he and the entire service team was very busy. Another reason why IGH is my first choice for servicing my Honda.
Diane M.
1 out of 5
5/8/2024
The new check-in system was not efficient. I was number 2 of 5 standing by my car for many minutes. When I tried to okay the text about additional work, it would not let me “submit” because I didn’t know to check some small boxes. When I finally got my car, it had not been washed. It was in front of many other vehicles and I did not feel like going through the inefficient “stand by your car and wait” process again. The waiting room was not very pleasant either- flowers were old/turning brown and you have to wait in line to ask for a snack. I had spent an hour online and wanted to watch some TV, but it had no volume. The person behind the service desk was neither sympathetic nor helpful. She said people push buttons and so the TVs don’t work. I have been driving to your service department for years, but after today I may go to a closer location. I miss the feeling of personal service I got when I could speak with someone rather than getting a text when I am only a few feet away and the waiting area was just okay.
Barbara C.
5 out of 5
5/8/2024
Tim was friendly and helpful. I appreciated the loaner car. Check out was quick. Still enjoying the flower ????
Jon C.
5 out of 5
5/8/2024
He was prompt and efficient. We even had some fun joking around . Enjoyable trip
Amy N.
5 out of 5
5/8/2024
Justin was lovely and kind and very welcoming. Thank you!
Juli P.
5 out of 5
5/8/2024
As always, great service.
Eliana J.
5 out of 5
5/8/2024
Marcos was very helpful and professional!
Lisa A.
5 out of 5
5/8/2024
Always great service with Terri
Abdirashi M.
5 out of 5
5/8/2024
Charlie was helpful and did a phenomenal job.
Brian K.
4 out of 5
5/8/2024
Bob was very calm and courteous. Acted as though it was an honor to change our oil????
Joseph H.
4 out of 5
5/7/2024
Bob did an excellent job communicating and resolving the maintenance and repair work done.
Ravi P.
5 out of 5
5/7/2024
Brady was very courteous and provided very detailed information.
Ruth B.
5 out of 5
5/7/2024
Bob at Inver Grove Honda is fantastic. Very helpful and kind.
Ian C.
2 out of 5
5/7/2024
Completely satisfied - no. The visit took way too long and the only updates I received were via text when things were off schedule. I did appreciate the significant discount but the bigger was the amount of time and type of updates I received. I did think Charlie when he was talking to me in person was professional and courteous. He seems like a good employee and hope this is used for learning and development and not any kind of punishment.
Marc H.
5 out of 5
5/7/2024
Excellent service, communication and knowledge.

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