Lexus of Lincoln Auto Repair Service

Always happy with customer service

Ali was very helpful and I was happy with my experience.

Here's a possible response: "Great service from Trevor Lee! Very satisfied with the experience. I'll definitely fill out the Lexus survey and provide more feedback. Thanks for the excellent service ????"

Aaron always goes above and beyond to accommodate my family and me! We own 5 Lexus car total and anytime we have issues with ours car I would call Aaron and he would helps, I feel like family when I stop by there, the staff at the service department always willing to helps when Aaron not available.

Very professional

Great service -great people! Thank you Lexus of Lincoln!

We are always treated as VIPs when we are at the Lexus dealership.

Ali did a terrific job, as usual. Very much appreciate her, as well as Aaron’s efforts. Mark Long…

Best service that we have ever received. The cat was done sooner than promised and best job of cleaning

Always great service!

Trevor did a great job. I accidentally left my paperwork there. Would it be possible to have that mailed to me, or maybe email me an electronic copy? Thanks!

Aaron is great. Listens well and explains repairs needed on my car clearly. He always knows me by name when I come in and treats us like valued clients.

Friendly and informative service

Excellent service

Very professional, positive staff and they did an excellent job fixing my brakes!

When I take my vehicle to Toyota I deal with the same advisor from making the appointment through picking up my vehicle including payment. They are aways aware of status and any issues or concerns that they talk me through. I was good with everything up to the point of picking up my vehicle. No place to pull in to drop off loaner, a told stranger walked up to take the keys and ask for my name. I said I was looking for Trevor. She said he’s on the phone and I can wait for to talk to him or she can check me out and get me on my way. I didn’t have any issues with Trevor or this lady. I was not impressed and actually disappointed in the way the situation went once my vehicle was done. I left as a very unsatisfied customer when you consider that status and quality of Lexus versus the method used to deal with Lexus customers coming to pickup their vehicle. If you are looking for a grade for Trevor it would be a “A-” and the same for the lady that helped me checkout but a grade for the Lexus process “D” when you compare it to Toyota’s check out process. I did interact with the Shop Manager Chase and his grade was a “A+”.

She is great, I hope to get her service everytime.

Trust them with my vehicles and have never failed to disappoint !! 10/10 Would recommend !!

Aaron is fabulous! He is extremely polite, efficient and knowledgeable! He offered me a no pressure explanation of what was wrong with my vehicle and what my options were to fix it! Thank you Aaron! - Janice P

Excellent