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Real Reviews From Verified Customers

Service Center Review Summary

5 star 453 reviews 68%
4 star 135 reviews 20%
3 star 24 reviews 4%
2 star 25 reviews 4%
1 star 28 reviews 4%
Review Us
Lance N.
5 out of 5
11/18/2025
Great service and support. Thanks
Terry B.
5 out of 5
11/16/2025
Service was excellent and very timely
Laurie B.
5 out of 5
11/16/2025
Ali was helpful and the service was excellent.
Sharon T.
4 out of 5
11/16/2025
During a wash I wish they would dry the inside of doors, wiping any soil off. Very pleasant staff. Comfortable waiting area.
Valerie G.
2 out of 5
11/15/2025
I asked for a few extra services that were not done. Just wanted to make sure if I needed to reschedule.
Gregory Y.
5 out of 5
11/15/2025
Aaron is always very helpful - professional- and answers all my questions- I appreciate getting honest guidance. Lexus owner for life because of the Lincoln service team
Linda S.
5 out of 5
11/15/2025
Great service today!
Ruth G.
5 out of 5
11/15/2025
Ali was very gracious. Took time to explain in detail car and connected my phone to the car. Thank You!
Lee B.
3 out of 5
11/13/2025
I will fill out the survey
Sandra V.
4 out of 5
11/13/2025
I'm always a little shocked at the amount of repairs but they seem to find and the prices. I'm usually never able to afford all they recommend and I have to do it in bits and pieces. I will say the service is great but we pay for it it's very expensive.
Mary C.
4 out of 5
11/12/2025
Trevor provided excellent service! I had surgery this morning and had another doctor’s appointment for 7:30 a.m. tomorrow morning. My car suddenly stopped working this morning. Within a short period of time this afternoon he had the problem diagnosed, battery installed, car washed and delivered to my house in person!
Dory M.
4 out of 5
11/12/2025
Didn’t actually catch the person’s name that checked me in.
Shelley M.
2 out of 5
11/11/2025
I had an appt time but waited quite awhile; was eventually told things were busy and getting backlogged. Was told I would have to wait even longer. I was offered a loaner but declined. I did feel as though others were being attended to and I was a lesser priority. I offered to come back the following day rather than wait for additional hours. I did overhear that some customers had just dropped in and they were the ones getting attention. Validated my feelings of not being a priority customer. The next day I was taken care of promptly and with great courtesy, however. But, I did have to come back in to get service completed.
Ahmad A.
5 out of 5
11/11/2025
Responsive and efficient. I appreciated things being so prompt.
Arica D.
5 out of 5
11/11/2025
Thanks for the great service
Jamie D.
2 out of 5
11/11/2025
My RX 350 is not fixed to my satisfaction. Meaning I went in since my app was not working to state or lock my car. They said it was DSM and I paid 1800. Everyone said it was good to go. First cold morning and nope it doesn’t work. Requested my phone for an hour. I’m a mental health nurse practitioner who uses my phone for patient care. I can’t drop my phone off and give them my passcode. This a violation to my privacy and patients privacy. Lexus asked me to do a HIPPA Breach! Do better Lexus !
Dylan W.
4 out of 5
11/9/2025
took longer than i expected it to, however was pleasantly surprised to see that my car was washed and vacuumed in addition to the oil change which made me more satisfied than i expected to be
Donald W.
5 out of 5
11/9/2025
Good service. Explained everything well that was done.,
Eric R.
5 out of 5
11/9/2025
Excellent service from the service department and sales team!!!! Thank you Lexus of Lincoln for taking great care of us!!!
Gail M.
4 out of 5
11/8/2025
Thank you for going above and beyond as always. The car was washed and full of gas.

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