Service Center

Real Reviews From Verified Customers

Andrew D.
5 out of 5
1/17/2026
Very smooth drop off and pick up…and great communication throughout!
Matt W.
5 out of 5
1/17/2026
We dealt with Trevor today, and he was a great help
Melissa S.
4 out of 5
1/17/2026
Aaron was great. He set me up with a loner car due to how busy they were.
Thomas C.
5 out of 5
1/16/2026
Very helpful
Katherin F.
4 out of 5
1/16/2026
Ali does a tremendous job of communicating with us every step of the process. She greeted us with professionalism and genuine courtesy, like seeing and old friend. She reviewed the service performed and asked if I had any questions prior to asking me to pay for the service. She is proactive in her customer service approach and demonstrates a high level of genuine connection with me as a person and not just as a ticket. My only issue is your pricing of a battery was twice what I was able to find elsewhere ( at another dealership, installed by a master tech). The new lane porter, was courteous and conversational adding to the experience. Overall a positive experience. Pricing of battery and possible future items are a caution for us and we have already shared our story of how we price shopped the battery with far more people than we shared our experience story. This may prove to be problematic, or not, in the future as we continue to share this story with our sphere.
Donna L.
5 out of 5
1/16/2026
Everyone there is very helpful.. I was allowed a loaner vehicle.. great service
Janett G.
5 out of 5
1/16/2026
Great experience!
Joyce V.
5 out of 5
1/16/2026
Good service as always.
Ranae W.
4 out of 5
1/15/2026
Staff always professional love the fact that you come out and pick my up for maintenance.
Reid S.
5 out of 5
1/15/2026
Aaron is always great to work with. Appreciate his professionalism and knowledge.
Jill H.
5 out of 5
1/14/2026
Thank you!
Kyla S.
5 out of 5
1/14/2026
Trevor did a great job helping me with the service of my Lexus! He was friendly and communicative.
Linda B.
5 out of 5
1/14/2026
Perfect
Amy M.
2 out of 5
1/13/2026
I had been told I would get a loaner vehicle which I was planning on using to go get my groceries from target while my car was getting worked on. Upon check-in the gentleman let me know that the necessary part needed was on back order so they would be applying some felt pads as a temporary fix and that it would only take a few minutes to complete if I just wanted to wait there. So I did. It took 1 hour and 20 minutes. I could have had my grocery shopping done and been back to Lexus by then (as I had planned on with a loaner) rather than sitting there waiting for that amount of time. Very very frustrating today. There were multiple people inside complaining about how long their service was taking.
Vaughn W.
5 out of 5
1/13/2026
Class act
Pamela H.
4 out of 5
1/11/2026
She is excellent!
Renee H.
5 out of 5
1/10/2026
Ali was professional and knowledgeable. She provided updates throughout the process and made me feel welcomed.
Dan M.
5 out of 5
1/9/2026
She has been very pleasant and helpful to work with.
Amy F.
5 out of 5
1/9/2026
Th service continues to be so impressive. The entire group is outstanding! Thank you Pete, Trevor and all!!!
Kenneth T.
4 out of 5
1/9/2026
Aaron is at the top of his game. He is an outstanding service manager and employee don’t lose him.!!

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