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Real Reviews From Verified Customers

Service Center Review Summary

5 star 652 reviews 69%
4 star 196 reviews 21%
3 star 26 reviews 3%
2 star 38 reviews 4%
1 star 36 reviews 4%
Review Us
Marie P.
5 out of 5
7/12/2025
I appreciate the courteous and excellent service I received.
Eloise P.
5 out of 5
7/10/2025
Very pleased! Fast and friendly service! I’ve been bringing my cars here for over 17 years.
Wendell S.
2 out of 5
7/10/2025
They replaced my factory 770 cca with one of 603 cca and is physically much smaller with no reserve capacity listed on the new battery. That's not good service. He should've at least told me the facts that I was paying $291 for a lesser battery. This is why people do not trust this dealership. Also they claim the original larger battery had no 84 month warranty only the 36 month factorty warranty that comes with the car. Paid full price in trust and now feel totally muslead and and taken advantage of.
David K.
5 out of 5
7/10/2025
Great service and great people
Erlinda W.
4 out of 5
7/9/2025
I love to bring my car to your place . I never bring my car to any places because I trust Toyota to take care my car Dyln is a good helper. And the also the guy manager orders the parts thanks for everything
George F.
5 out of 5
7/8/2025
Excellent service all around!
Larry S.
5 out of 5
7/8/2025
All is well.
Dewayne Y.
5 out of 5
7/5/2025
No problem with the service also happy and takes care of me thank you
Robert C.
5 out of 5
7/4/2025
Dylan was knowledgeable when it came to my vehicle. I got a complete readout of the work done in a timely fashion. Northcutt had a good staff from sales to service
Mark G.
4 out of 5
7/4/2025
Dean was helpful & patient in trying to figure out the prob w my Tundra. I appreciate that. :)
Bridget S.
5 out of 5
7/4/2025
Great service, communication, quick and thorough. Thank you!
Dianne J.
5 out of 5
7/3/2025
Good job
Cathy B.
5 out of 5
7/3/2025
Thank you very much
Deborah V.
5 out of 5
7/3/2025
Thank you for the car wash❣️
Jerod C.
1 out of 5
7/2/2025
I usually have no problems and only trust my vehicles with Northcutt Toyota. However, I have strong suspicions that my Multi-point inspection was not performed in the manner in which it is intended. I know this because I know my brakes are in desperate need of replacement but they were marked good on the inspection report. Make me wonder what else might be wrong that was overlooked. Very disappointing.
Robin B.
5 out of 5
7/2/2025
I appreciate the help and the information that Dean provided. Thank you! Chris
Troy B.
4 out of 5
7/2/2025
Super great service. Got us in on extremely short notice and had us in and out in less than 30 minutes . So happy wihh th the car. If we had of known we were going to love it so much we probably would have bought a new hybrid!
Larry M.
5 out of 5
7/2/2025
Good job
Tracy S.
4 out of 5
7/1/2025
Dyln is extremely knowledgeable about my vehicle and works well with me toward achieving the goal of driving my Prius to 400,000 miles. He has excellent communication skills. Besides being knowledgeable he is invested in efficient care of my vehicle. For example, another tech thought I could use coolant service but Dyln knew it was not needed because I had recently replaced my water pump and because of that had had the coolant replaced. Knowing this, Dyln saved me $200. This kind of integrity is why I’m a loyal service customer of Northcutt Toyota and why when it’s time to buy I will check with your dealership first. Thank you.
Judith W.
5 out of 5
6/29/2025
Thanks for an efficient and timely job. It made me very happy. Job

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