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Real Reviews From Verified Customers

Service Center Review Summary

5 star 921 reviews 62%
4 star 317 reviews 21%
3 star 47 reviews 3%
2 star 97 reviews 7%
1 star 94 reviews 6%
Review Us
Brian K.
2 out of 5
6/14/2024
The actual maintence plan performed was fine. But initially I was asked if any issues. I told them the key has problem getting into ignition and you have to Jimmy jam it to get it in. I suggested they buff or smooth out the sharp edges of key so it would slide in easier. She said she would have them look at it. When I picked up car I asked about key and another person kmew nothing about it and I'd have to talk to my service advisor (Kaylee) who was in training and I could wait for the training to end to talk to her. I wasn't about to wait for who knows how long. The person then said she'd have Kaylee call me about it. I've heard nothing and still have the problem. Minor, but it is an issue that is likely to get worse.
Christopher K.
2 out of 5
6/14/2024
talk to Abby my sales lady. I gave her an ear full.
Dennis S.
4 out of 5
6/14/2024
I need lots of info. This is a good place to start. Got a good eval today
Kristi W.
1 out of 5
6/14/2024
No need to contact me. Just the “free” car wash with my oil change was not great today. Still had lots of bugs left on and a few areas that looked like they weren’t even touched.
David T.
2 out of 5
6/14/2024
My service representative had a big “dip” in his lip while I was trying to talk to him. . (Seemed very unprofessional to me.) I seem to have what may be an oil leak around my engine but the representative was not even going to mention it to me until I said the tech has sent a photo in the report. He continued to state it was “no big deal” and that this is a common issue to me even though the tech had no idea where it was coming from. It was as though I was just being ushered through with no regard to my concerns. The representative did not seem to care until he saw that I was upset with the fact that he was so dismissive of the issue. The techs did a very thorough job but the representative did not seem to care about anything I was concerned about and stated that “that was the difficult part of his job”. I would choose to not work with the same representative in the future and hope that the others have a bit more concern for the customers and their vehicles.
Wyatt A.
5 out of 5
6/14/2024
Thanks, ****!
Bonnie M.
5 out of 5
6/13/2024
Great job everyone! Everyone is very busy but still very helpful and responsive.
Darcy W.
4 out of 5
6/13/2024
Jack was great to work with. Very personable. Nice young man. Look me in the eye when speaking with me. Jack does a great job & represents Markquart Toyota. He’d be the reason I would come back for future service.z
Jill F.
4 out of 5
6/13/2024
They treated me with very good respect. ????
Glen L.
4 out of 5
6/13/2024
I was treated golden the intire time, I mostly loved the greeter when I pulled in and the parts guy helping me with many questions I had, very satisfied
Annelise R.
5 out of 5
6/13/2024
Excellent service, as always! Above and beyond.
Connie B.
5 out of 5
6/12/2024
Efficient, attention to detail, friendly
Michael E.
4 out of 5
6/12/2024
**** did a wonderful job. I appreciate his service to me. And, I gotta mention Jack Maher. What a guy! Thanks Jack ! Michael E
Roxanne M.
5 out of 5
6/11/2024
Great job, as always!
Barb P.
5 out of 5
6/11/2024
Good
Steven F.
5 out of 5
6/11/2024
Thank you
Patricia D.
4 out of 5
6/11/2024
Tamra was very helpful and very forthcoming. We were told last time that we would probably be due for rear brakes and we told her that. She checked and found out that that wasn’t necessary at this time. We’re sure that other Toyota dealers would’ve fixed it anyway. Thank you Tamra. That, of course, is the reason we travel 100 miles to have our car serviced and 100 miles home
Chase C.
4 out of 5
6/11/2024
**** is great!
Rebecca F.
5 out of 5
6/9/2024
Very helpful!
Amy M.
5 out of 5
6/9/2024
Great service !

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