Hayden was very helpful in every aspect of my vehicles servicing.
My husband and I feel that we were misled through the process. We initially asked if a broken
door latch would be covered under our warranty. Kimberly told us that they were unsure we would have to go through a inspection for them to tell us if it would be covered or not and it would cost 225.00. Once the inspection was over we were told To fix our door latch, it would cost around 1600.00 for 3 laches, 600.00 for one. I expressed that I was surprised that it would not be covered under the warranty since this is a safety issue. Kimberly Said the warranty was expired. I assumed that our warranty was for the full 10 years.She said no basic warranty is 5 years and power train is 10 and then explains to me the difference between the two. So she was well aware that the lock would not be under warranty when we first asked if the latch would be covered. I don't understand why The dealership couldn't be forthcoming with this information when we first asked. If we were advised that the lock would not be covered under basic warranty We would have never agreed to have the inspection done, but we were under the assumption that our warranty was up to 10 years, so there would be a chance that it could be covered but to know now that we were far past the basic 5 year warranty leads us to believe that the dealership was not being completely honest. Because of this interaction we chose to have our second vehicle recall serviced at the anaheim location.
Michael was very nice and answered all questions Thank You
Michael Vance was professional and kept me abreast of the progress being made on my car's repair
Michael has always been kind and efficient!
Thank you Michael ??
Daniel Ranciglio at Cardinaleway was amazing. It was, by far, the best services I have ever received at a dealership. He was professional, thorough, quick and served with a huge smile. I was blown away. You've earned my continued business. Thank you Daniel and Cardinaleway.
John W
Service completed quickly!
The service on the car was fine. It was the wait. I had a 8:00am appt and allowed 2 hours feeling that was ample time for a routine oil change and tire rotation. I did mention that I needed to be out by 10:00 am and that was why I made an appointment. My car was finished at 10:30 a.m . I understand they were busy but I did have an appointment. Everybody in the department was very friendly and I have no complaints about that. I just feel if I have an appointment it should be a priority and they should be able to accommodate that in a sufficient amount of time verses the people who just walk in. I love my Tucson and Jessica was very nice and courteous.
Once again I had such a hard experience. There are many details but the high level gist is that I picked up my car in an unsafe state with no warning or notice or paperwork, had to return to the dealership only to be told I had a punctured tire that caused the problem with a proposed cost to fix, decided to fix elsewhere and had to drive there only to find out there was no puncture at all, and overall was treated like I was the one being difficult. Someone should have the integrity to admit the poor operation there and do something for the customers hassle.
Daniel was amazing and super helpful!
Jessica was very polite and professional.
He has best personality and great customer service
Jessica was rude and short with me. I was not aware of the mileage cap. Next time the dealer offers a rental details should be explained. Cost of gas and mileage etc.. I have been with this company for a few years and did not appreciate the way she treated me.
Michael was very helpful in getting my sons Elantra repaired. He is always courteous and makes himself available if needed.
Hayden made my experience so comfortable and easy! He was kind and helpful and made sure to check on my car and provide me with updates. Overall, I felt well taken care of in his hands. Thanks Hayden!
I am very happy with the service provided by Michael. His communication skills and customer service exceeded my expectations. I will definitely recommend Michael and Hyundai Cardinaleway Corona to friends and family.
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