Toyota of Gastonia Auto Repair Service

Very pleased with the service department. As the technician worked on the car I was sent an update on the concerns discovered by the technician by text . That empowered me to discuss with the advisor as to what absolutely needed attention and what could wait . This allowed me to control what I could handle financially at the moment and know that I Was leaving with a car that was safe and cared for by knowledgeable technicians.

Everybody really nice and professional, nice waiting area. In, out, and on my way in short period of time. Heather was great.

I had some questions and Mike was very nice and professional and answered them all to my satisfaction. He took the time to listen. You seldom get that great kind of treatment/service anymore in any in industry. Thanks Mike, keep up the good work!

He was great made sure everything was done quickly for me to make it to work on time thanks John

He is a phenomenal person!

Eddie was willing to listen to concerns and answer questions that I had about my vehicles brakes and the best way to correct the brake problems within the time frame that I had to work with.

No, I did not get my vehicle service at all after waiting 2 1/2 hours. I was told that it would be another 30 minutes and I said no give me my car so Toyota did not service my car .

Simple, clear, quick,

Great service

Nice service

Eddie was great. Car was ready as promised! Process was super easy!

Devon was great. I had an appointment and still had to wait almost 3 hours

Clay Pickert is the best!

This isn't my first experience with terrible service at Toyota of gadtonia. Yesterday I arrived for my appointment. I made appointment online specifically stating what services I needed. An oil change and an in cabin air filter change. I get there and per usual they act like they don't know why I'm there so again i state what I need. 1.5 hours later I'm called to checkout and they only did my oil change. Checkout guy is clueless and knows nothing about my filter change and asked me twice if I told my technician! YES!! I DID, TWICE AND SCHEDULED IT ONLINE. He said ok we can get it done now. No, I've already been here 1.5 hours for an oil change. In what universe does it take that long to do an oil change. I'm so over the terrible service from Toyota of gastonia. Like I said, not my first bad experience. I'm taking my business elsewhere.

You done well

Service Advisor Devon Griffin was friendly and expeditious in addressing my vehicle’s service issue, even though it was a non-appointment, drive-in matter. Transaction was satisfactory in all respects.

Michael is very helpful.

There is no oil in my truck

Mike was very professional and helpful.

Thank You!