Glenn Turner is the consummate gentleman and professional and he represents the Lexus brand well. My interactions with him every few months or so when I bring in my vehicle for service are always pleasant and cheerful, and anytime I have questions on what needs to be done on the car, Glenn patiently explains the details and breaks down the costs in a way that makes sense. I appreciate the time and care he takes with me and his other clients and I look forward to meeting with him again in the future when another maintenance service is due!
I didn’t have an appointment, but Glenn worked me in! This was greatly appreciated. The car is back and running like new. I much better experience than Kearney Mesa Lexus! Keep up the good work.
Thank you. I will be back.
Always a pleasure to meet with Glenn. Great customer service!
Alex explained everything that needs to be done on my Lexus , for me to decide for future repair. ????
Jose is always helpful with great customer service. He even helped me back out my car out of the parking lot when I was having trouble doing so, Thanks Jose!
Service department hold my car for three weeks and could not finalize my windshield. Service rep ALex I gave him few chances to correct situation but it seems he need a lot more training than his job required him to do including but not limited to communication and good customer service. Hopeless and his manger basically have the Same attitude. Unfortunately I am not going back to this dealership because of failure of these individuals properly to address my issues. They had insurance authorization they had my ok to go ahead and Iwas paying full price for deductible but yet. For some unseen reasons these individuals or maybe dealership management has no interest of keeping good customers. We have been el Elcajon customer for over 7 years. But today was last one I turned my car to another dealership and even purchased a leased car from other Lexus dealership but I would not go back to this El Cajon any more. Terrible service and disrespectful!
Completely satisfied with the recent service and experience with Alex Uribe
Service advisor was excellent to work with
Glen is an excellent service advisor. I really appreciate the service, friendly help he has provided on maintaining our two Lexus vehicles.
Amazing service. Thank you , Alex
Alex was extremely accommodating and understanding. I needed my Lexus back for a weekend road trip and he ensured parts were ordered before that days cutoff and that the install was prioritized the next day.
Great service and Asher was very helpful. Thanks
She was great, thank you!
I have contacted Christine Baker for my service for the past three years. The reason being her quality of service and attention to detail. She’s definitely someone I feel I can trust not only with my service but also taking the very best care of me! I Appreciate Her.
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