Toyota of Bourbonnais Auto Repair Service

I wanted my radiator flushed when I got there at the dealership. And they made accommodations for me. Even though i didn't schedule it. Everything was completed to my satisfaction.

I originally took my 2010 Toyota Corolla to Romeoville Toyota when I purchased it back in March 2024 for a complete maintenance inspection because it only had 19k original miles when I purchased it and I wanted to make sure everything was good with it before driving it daily. It all checked out but I was not thrilled with the service advisor and when my car needed servicing, I looked for another Toyota dealer in the area to provide service. That’s how I came across your dealership. I scheduled an oil change/ tire rotation online and found a coupon thru you for $69.99 and booked an appointment. I arrived on time, 1045 hrs, and it took over 2 hours for those services. Yes- I accepted a complimentary car wash, but I was a little unhappy waiting over 2 hours for the service provided considering I waited there for my vehicle since I drove 45 minutes to get to your dealership. The service advisor who greeted me appeared to want me to do other unscheduled and unsolicited work also, brake job and bleeding the brakes- and I am happy that the previous owner had most service done thru Toyota also, because this was shown to be done recently. Your dealership is clean, people were friendly, and the 45 minute drive there was easy- just a little disappointed about how long it took to complete my service. I will go back though and see how the next time goes before I consider trying another Toyota dealership for service. Thank you

My service appointment went very well. My Highlander was taken care of promptly and everything that was done was explained to me. My vehicle was returned to me washed and looking great. Thank you!

Sean was very courteous,knowledgeable, and professional

Great service from nathan every time I come in for maintenance. Always very respectful and friendly.

Na

Everything was done as explained in a timely manner. I did ask to have car washed but must of forgot. No big deal and I will give a positive feedback to manufacturer.

Best service experience I’ve had with you in five years with two different cars. He was very polite extremely respectful and knowledgeable.

Excellent Service

Steve provided excellent service and was up front with all the details and provides me with information as it happened

Nathan is the best. Really knows his stuff

TY

Very good service—Thanks

Very fast and courteous.

I do not need a trade-in value. I love my car.

Thank you. Give Sean a raise!

Kickass service

Great servicr

He went above and beyond to make my service experience exceptional.

Great facility, great staff! Thanks so much for top notch service!