The vehicle was brought in for maintenance inspection and diagnostic time. No maintenance inspection. Only diagnostic time charged for and squandered by an ill prepared service tech. The issue is clearly a switch that operates the mirrors because the mirrors operate reliably when triggered by door handle or remote. But tech quoted over 3k to replace mirrors when the switch is the clear next step to try. Borders on FRAUD!
Tristan is so kind. We look forward to any visit he is a part of. He's knowledgeable, communicative and committed.
You found a part missing under the hood. Missing since last oil change a few months ago it is reasonable that it was removed and not replaced at that time. The work was done at Pueblo Toyota and the item was left in your shop. Please conduct a search and adviyse me of the results.
After getting my oil changed and then driving back home to Canon City, 60 miles, I parked in the garage and when I got out of the car I could smell burning oil. I backed the car up, and saw several fresh drops of oil on my garage floor. It is very inconvenient to drive back to the Pueblo dealership to have them fix or tighten the filter or whatever is leaking. I will do that to prevent any warranty issues, however.
Tristan is courteous and professional
Quick service. Good explanation of work.
Dan proper checked me in. I think I arrive probably about 915. I never saw him again. I brought the vehicle in for some diagnostic and repair work associated with the air conditioner as well as maintenance beyond that there is no customer service. It was all prod by me of the other agents that you had most of your service staff had taken off for lunch. Everything about this visit was terrible. The worst I’ve ever had with you and it makes me want to never come back I don’t feel like I got questions answered. I don’t think that the available resources to answer. Those questions were there and other agents were simply trying to cover for for Dan who must’ve been off for lunch or something. I had to wait 30 minutes before I got checked out when I asked why they didn’t check the tire pressure in my spare tire while my vehicle just sat there and supposedly was done. Nobody came and told me about it either that couple with the fact that I had questions about the results of diagnostic work and the work that was done and nobody could really be the go between between the mechanics and ME really pissed me off in particular because I drove four hours round-trip for this appointment. It really sucked.
Excellent Customer Service as always! The gentleman upfront are always so helpful, kind and have excellent customer service skills.
Very prompt and enjoyed the shuttle so we could have a nice lunch while the vehicle was being serviced .
Tristan took my car in. Got the oil changed and the tires rotated and then came out and discussed air filters. I appreciated his information. Very nice job.
Best service in the state, hands down!!!
Dylan was had a great personality. The interaction with the texting was also a great. I paid from the customer lounge using a link that was sent to. So quick with the oil change and tire rotation. A great overall experience
Everyone professional,curtious, and vehicle work done in timely manner
Bianca is always kind and professional. She’s always happy to see me and that makes me feel really special. Its nice to be recognized in a world that has become so impersonal.
While we were satisfied, would have appreciated a call or text back from my voice message and text asking if there was any needed maintenance items.
I asked that the rear bumper be checked for an alignment issue. I was told they looked at it and said that it was perfectly fine. I asked to show the service technician, but that person had already left. The rear bumper definitely has an alignment issue.
Very helpful and thoughtful.
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