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Real Reviews From Verified Customers

Service Center Review Summary

5 star 341 reviews 64%
4 star 122 reviews 23%
3 star 12 reviews 2%
2 star 28 reviews 5%
1 star 29 reviews 5%
Review Us
Robert H.
4 out of 5
9/6/2024
He took care of my problem
Michael B.
1 out of 5
9/6/2024
It was discussed with Mr. Caldwell, when he contacted me with what was found with my Jeep, and I was told that I needed an oil change, on top of the other issue (front brake lines). He was told specifically NOT to do the oil change at this time, that I would have that done a a later date. He acknowledged that and made initial monetary adjustments to the work estimates to NOT include the oil change. Well, once I got home after picking up my Jeep, I noticed they did, in fact do an oil change and was thus charged for it, along with the other work done. Plus, had to wait slightly over two weeks to get my Jeep back because, you all did not have a couple of rubber brake lines and a few line clips in stock. I can understand something of greater significance not being in stock, but, common rubber brake line hoses? Anyway, the main gripe is being charged for an oil change that I did not approve.
judy c.
5 out of 5
9/6/2024
Satisfied with the work and on time. Thank you
John Gerke.
4 out of 5
9/6/2024
Thanks! All work and charges as promised
Zach P.
2 out of 5
9/6/2024
Dropped truck off for clutch recall . Was rushed back to dealership beacuse I was speeding a little to try and get there before they close . And my truck doesn’t shift correctly after so called new clutch. Plus I got to walk home beacuse there’s no loaner avalible I guess beacuse of my driveing habits . Un real I’m so fed up with Pettus dealership please fix my truck so I can take me a my family to were we need to go . Can’t believe the service from this dealer.
Jeff W.
5 out of 5
8/28/2024
Nathan was very helpful and went above and beyond to not have to **** back for a repair and was thoughtful of my time and ask if I had time to wait . Entire service department was top notch !
Timothy D.
5 out of 5
8/26/2024
Randall was great to work with
Thomas R.
5 out of 5
8/17/2024
Good service & a friendly comfortable atmosphere .. Thanks
Justin J.
1 out of 5
8/7/2024
Took a lot longer than was told and ended up late to work.
Mary C.
4 out of 5
7/19/2024
I was happy to be treated very well by staff. It is something that the dealer I use to do business with is lacking after 40 years of doing business with. I expressed that to corporate in a conversation about my jeep in February of this year. We are going to continue doing our business with your dealership.
Nicholas F.
5 out of 5
7/13/2024
Randal was very kind and made me feel very at ease. Very kind man
Janet H.
4 out of 5
7/12/2024
Welcome
Donald B.
2 out of 5
6/29/2024
I explained my frustrations to Kelly and Melissa. They took action and the issues were resolved.
Linda W.
5 out of 5
6/28/2024
Thank you for the professional service I received and for getting me back on the road safely!
Zack A.
5 out of 5
6/27/2024
He was great! Thank you
Sandra D.
5 out of 5
6/27/2024
Thanks all went well ????
Kathy P.
4 out of 5
6/26/2024
Took a little longer than expected, but no one can predict a defective part. I wish they would have a a loner vehicle for me to use. It was a a struggle to find a way to & from work for 2 days. But I’m glad to have my vehicle back.
Andrea T.
2 out of 5
6/22/2024
Cassie was very apologetic when she called to quote me on our a battery install and purchased. I thought she was being sweet, but later realized it was because the price was 2x more than other certified Chrysler dealerships. Cassie, was disgustingly unpleasant when I showed up to pay for our diagnostic and get keys. The other customer in line also commented on how bad service was on the Chrysler side. Needless to say, we have no intention on doing business with Pettus and will advise others to stay away from.
Rodney K.
4 out of 5
6/22/2024
He looks great! Lost a lot of wait great personality but still ugly as hell! lol love the Pettus team they are a great dealership!
Sarah F.
4 out of 5
6/22/2024
Jason always goes above and beyond when I bring in my van!

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