My 2005 Matrix has only been serviced by Smart Motors since I leased it from you in 2005. Your wonderful service department staff earned my complete loyalty long ago!
Honest assessment and recommendation.
Nice people working there very helpful
Always top service. Thank you!
Awesome service as always!
Got me in and out quickly and efficiently
If you are committed to achieving complete satisfaction, you may want to consider lowering your expectations. My experience was underwhelming to say the least.
Polite, quick. Good experience.
No one gave me status about delay. When I checked in estimate was 45 minutes to an hour at max. I waited for an hour and a half for simple oil change and rotation of tire. Client satisfaction was obviously not top concern. Text message came saying my car was ready but my car was still being worked on when I went to the front desk. The new system I was told they were using didn’t work well. It would’ve been better if someone told me about longer wait.
Did not replace the date/mileage sticker; did not turn off the symbol that alerts to need for maintenance.
They answered all my questions.
Thanks
David was fine and helpful. I have no qualms with him. I do have quite a few qualms with Smart Motors overall. First of all, why was it almost $200 to look over my car. That seems little ridiculous. I didn't need or want full diagnostic services. I just wanted light lights on the dashboard taken care of. Second off all, when I brought my car in it was running. Then the battery died completely at the dealership. Third of all, your phone tree is confusing. I did not know who to call. If I hadn't had David's direct line I would've been in quite a pickle. Fourth of all, the website is not user friendly. I sent a message but there was no record of the message being sent. Then I'm pretty sure I got a text back in response to that message, but I can't be sure because my message was on the website and the text as in, well, my text. Fifthly, how come I can't pay my bill online. That doesn't seem user friendly. And finally, I'm not entirely sure of the whole story, but the man who came in the tow truck to get my car had quite a few difficulties because no one at Smart Motors knew what was going on. All in all, I would not recommend.
The EXPRESS LANE was an hour and 40 minutes wait! Tehqtvwas to get started . That is not Ok.
My service was basic and fast. Bryce handled as I thought he should, quickly and efficiently.
I arrived at 9:15 for a 920 appointment. At 9:45 I had to ask someone to help me. The man that was parking the cars we originally pull into the service area was terrific, but I don’t know why I had to wait so long. Then when I came back to pick up the car, I had to find someone to help me pay and check out my car. Seemed like a lot of people working and I didn’t understand what was happening that made it so confusing and long.
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