In and out in a reasonable amount of time for first tire rotation on our new car with the same customer care we have come to expect over the past ten years.
Jhon was thorough when describing what was done to my 4Runner and kept me in the loop when the price was increasing and shared what needs to be done in the future. Thank you!
I know that vehicles dropped off over the weekend by tow truck must make Monday mornings a bit more chaotic so I appreciate that the service team was able to look at it and fix it before 1pm. I’ve had a lot of work on my 2011 4 runner the last 12 months and you always provide me with a loaner when needed and do an excellent job explaining what needs to be done and doing it in a timely manner.
Foe the second straight time, I had a pre-booked appointment and waited for someone to check me in at my bay. I continued to wait as multiple employees stared at me sitting in my hot car and didn't help me. I also waited as multiple other cars which came after me were checked in first. After 15 minutes, someone finally walked by and asked if I had been checked in. I told him no and how multiple people who cam after me were helped and I was made to wait, despite nobody being in front of me in my bay. I get really tired of being treated like a second-class citizen at this dealership.
Great person and attentive to the details!
Showed up 15 minutes early. 8:45 for a 9 am appointment. I was told my truck would be done in an hour. My truck was bypassed by people pulling in for an hour an 15 minutes. I finally had enough by 10:15 and said I’m done I’m taking my truck. As it was the next day we drove 1,500 miles to Park City Utah. I made one phone call to a shop out there. They got me in immediately and changed my oil for me in 35 minutes. I am so disappointed I do not believe I will ever be back. Just a really bad and uncomfortable experience.
He was thoughtful. Professional pleasant and knowledgeable!
Mr Muma was polite, open, and helpful. He contributed to my comfort with the experience. I enjoyed today's experience. Once again, I'm glad I chose Smart Motors for service, rather than taking my car back home to Michigan, to the dealer I purchased it from.
Excellent workers that discovered the problem right away.
Personable and knowledgeable.
Mallory's communication with us was a "10". Wonderful job
Everything was good, the work that they realize was really good, I’m really satisfied with the attention and with the work that they offer to me
She was awesome ! Thank you
Jesse’s thorough analysis and attention to detail made it easy to feel secure about the quality of the expertise necessary to finish by noon the next day. Thank you Jesse for your patience and dedication for getting the repair finished so quickly! Thank you!
Excellent communication, timely and body work!
Ian did a good job keeping me up to date with my vehicle. Thank you. I especially like how you offer a shuttle service. That’s huge for me.
Everything was explained well. Great job.
After this service I left my Girlfriend for a new Toyota Rav 4
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