I appreciate the friendly and professional service received from Smart Toyota and facilitated by Jose. He gave an estimate for the time in service which was accurate. He walked me through the inspection report which was helpful in understanding the current condition of my vehicle. This is my first Toyota Car Care visit at Smart Toyota and from this experience I will return and recommend to family and friends. Thank you very much!
Jose is a top notch employee with a great attitude
I thought that when I arrived for an appointment at 11:00 that the mechanic would begin working on my car at 11:00. I was not clearly informed that I would be serviced in the main service department and that meant I needed to wait until they got around to my car.
I'm always taken care of. Thank you.
Roger did a great job in finding out what was wrong with our 24 venza and fixing the problem
Roger was in constant contact with us throughout the entire process
Thanks again Roger
David was wonderful to work with! Always a great experience at Smart Toyota!
I had my RAV4 in for some investigative work on March 10. Your team decided that the vehicle needed a new dashboard radio unit and a new front axle. An appointment was made for April 3rd to perform the associated work. I brought the RAV into your shop at 7:00 AM on April 3 as scheduled and got a loaner. Then that afternoon Justin contacted me that the parts were not in yet so I could come and get my RAV. I am very disappointed for two reasons:
1. I question whether the parts were actually ordered on March 10. Three weeks should have been sufficient to get the parts … if they actually had been ordered.
2. If the parts were not in yet on April 2nd, why didn’t someone call me with that news so the entire April 3rd fiasco could be avoided?
We are now still awaiting the parts which were again ordered on April 3rd.
Should call the customer before texting.
Great - I will fill it out! She was very nice and I had wonderful service!
Best visit yet to the express service
Thanks for taking off the alignment since the tires weren't getting done. People have bad feelings about car dealerships having people do unnecessary things to get money. I don't really feel that way so hopefully I'm not wrong! ;)
Great experience. I would work with Mallory any time.
Jesse is best service advisor I have had in my 55 years of getting service for my vehicles. At Toyota I always ask for him. We have lived in Madison area for 15 years and we bring all our vehicles to Smart Toyota.
China came over to me shortly after I came into the customer service area and shared the services that we’re going to be provided. She also asked me if I had any questions or concerns about my vehicle. When my car was finished, the checkout process was very quick. Jenna was very positive and polite.
Great friendly service as usual!
Gregorio Jiménez es uno de los mejores representantes del departamento de servicio de la empresa. Luego de 9 años siendo dueños de vehículos Toyota en USA y 30 en 25 en nuestro país, sin duda alguna el sabe muy bien como atender a los clientes.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social