Lewis Toyota of Topeka Auto Repair Service

Beth was great and very easy to work with. I do have some observations about your online scheduling and service quoting system: The service packages are accurate per the specs of the vehicle. The pricing may not be. I'm not sure about that, but do know the quoted cost was significantly lower than that of Lexus (I own a GS350) for the same services. The service advisors and technicians are unaware of what is in the service packages or have not be trained on how to use them. It could be that your estimate system is not integrated with the online system. Either way, the flow as is creates conflict between the customer and those brokering and performing the services, and that's not good. Having worked in the under car services industry for 10 years in the past, it could be the goal of the online system is to get people through the door. While the online system achieves that today, be advised the way things are set up may not lead to customer retention, but instead cause conflict. Beth handled the situation yesterday perfectly and has great customer service instincts. Had those instincts not been present, things may have gone sideways and to the detriment of Lewis Toyota.

Excellent service! Thank you!

As usual your service department is professional, courteous and helpful.

My name was incorrectly spelled.

Beth was very helpful and communicated well.

Steve and staff were professional, efficient, and friendly.

I love beth.shes always very very nice and professional.makes me feel welcome.i think she is definitely an asset to your dealership. I wouldn't take my car anywhere else.i trust her judgements.so I thank her always taking good care of my wife's car.Thank you.Bob helton.

Steve was great and went above to make sure I was taken care of.

Needed to check the tire pressure with the tire rotation.

Thank you for your service!

I have now interrupted my and several other’s schedules to complete two appointments, only to have my car still unserviced. They shuttle service at least made these arrangements more convenient than they could’ve been and all the employees have managed the situation professionally. 1. I would recommend when sending out recall cards, you assure that you have the necessary parts in stock to fulfill the recall repair when customers respond to the recall card. 2. I would recommend that you research the repair when the card is sent to assure that you have informed the customer of any possible preparation of the car prior to bringing it in for that specific repair. ( However, I appreciate instead of just using an alternate approach, being offered the alternative and an opportunity to choose not to use that alternative as it would fill the car with gasoline fumes.) 3. The recall card offered a discount on services other than the recall service. This is a nice offer which I was reminded of when I brought the car in the first time. Yet, as a result of the abysmal preparation for the recall, I am left with an impression of bait and switch.

Job well done Beth thanks again

Good job.

Great service. All staff knowledgeable and professional treated like a guest

Beth is knowledgeable, kind and professional

Customer service was excellent.

You let me watch my mechanic work on my vehicle. I learn more about it!

I told them the issue with the vehicle. They figured out what the problem was and told me the price, I was told the part needed to be ordered and it would be there the next day. I left the car and I was called the next afternoon telling the service was complete.

Work was done as needed and as requested. We were given a ride home and were picked back up in a timely manner. Ray was knowledgeable and kind. Other cars were there but he never made me feel rushed. Job well done.

I received friendly, courteous and professional service by all. Thank you