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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1591 reviews 53%
4 star 714 reviews 24%
3 star 108 reviews 4%
2 star 276 reviews 9%
1 star 328 reviews 11%
Review Us
Sharon D.
4 out of 5
5/16/2025
I want to personally thank Beth for taking the time to explain the payment print out to me. Since I was receiving a few free services, I was confused. She was patient and thorough and explaining it all to me. Thank you, Beth.
Sharon H.
3 out of 5
5/15/2025
Our service guy was the best. The gal that booked our appointment said it would take an hour and a half when we pulled in. He told us probably 30 minutes and he was right on.
Camille J.
5 out of 5
5/15/2025
Steve was so nice and explained everything clearly! Thank you!
Brian V.
4 out of 5
5/15/2025
Steve Ramer is always my go to!
Denise E.
5 out of 5
5/15/2025
Always great service!!!
John M.
5 out of 5
5/15/2025
Thanks
William B.
5 out of 5
5/15/2025
I appreciate Beth very much. She makes the orocess easy.
Josh B.
4 out of 5
5/15/2025
Beth was wonderful and got my account straightened out.
Cecil W.
1 out of 5
5/14/2025
It's making the same loud like dragging something sound.
Michael M.
4 out of 5
5/14/2025
Quick, friendly service! No problems!
Denise F.
5 out of 5
5/13/2025
Great service nice people
Anthony D.
2 out of 5
5/13/2025
I asked for the chips in my windshield to be repaired, I had identified three (3). When I got my car back, there was residue all over my windshield and couldn’t tell how well the chips had been repaired. After washing the residue off, I saw they only fixed one, the smallest and it was the one that least impacted my vision. I called to speak with a service manager, but was told he would call me back. 12 hours later no one has bothered to call me back.
Kaitlynn B.
1 out of 5
5/12/2025
I was reassured my cars transmission was okay, it most definitely isn’t. I just received a 8.1k bill in repairs from Nissan because Toyota failed to properly inspect my vehicle. Again.
Steven P.
3 out of 5
5/11/2025
Everything was fine on our tire rotation today.
Kevin C.
1 out of 5
5/10/2025
Disappointed in the lack of communication. Vehicle was done and nobody let us know. Don’t know how long it was done. Then after we left and sat down for lunch we got notification my vehicle was done.
Dennis P.
5 out of 5
5/10/2025
Very helpful.
Kristi P.
3 out of 5
5/9/2025
I was in 2 days prior to this visit. And no one mentioned anything about it. I thought they do check on everything during a oil change.
John D.
4 out of 5
5/9/2025
Thank you Beth for taking care of me and my family!!! With 282,000 miles the Avalon is still running strong!!! Thanks for the good Service and looking after all the little things!❤️
Rita L.
2 out of 5
5/9/2025
Hopefully the repairs are good, but the whole approach to handling business was awful. Calls screened to the point and only texts, usually a canned text, made it impossible to ask questions. Didn’t get a call or text when car was ready. The various numbers on the invoice weren’t clear but by that point I was too frustrated to stop and ask what they all meant, and I’m pretty sure (not looking at it now) that none of those figures matched the final figure. Slow. I assumed when it was schedule for a Wednesday it would be done that evening. After initiating contact early Friday (left a message) we then got a text that it was done and ready for pickup. Wil do my best to avoid using you again.
Wendy J.
4 out of 5
5/9/2025
Steve took care of me today. In and out in an hour

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