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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1591 reviews 53%
4 star 714 reviews 24%
3 star 108 reviews 4%
2 star 276 reviews 9%
1 star 328 reviews 11%
Review Us
Lynne A.
5 out of 5
5/25/2025
Mr brown let me know every step with my car. I appreciate him and the crew
Marlowe M.
5 out of 5
5/25/2025
Keep up the good work.
Alisande C.
1 out of 5
5/25/2025
Expensive. Had to ask for sticker for next oil change . Technican did not replace
Christina M.
1 out of 5
5/24/2025
I understand you have customers but when you make an appointment for a time and then it takes 7 hours for that said service to get done that is a little ridiculous. What I got done should have not taken that long and I make my appointments in the morning because I work at night I know you can’t know that about all your customers but you should be conscious of how long you have their vehicles.
Brad M.
1 out of 5
5/24/2025
I hated to click the note button because I was completely satisfied with the work and the follow-through with Beth very much so! The only thing… The only thing I was dissatisfied with was their pressure in my tires. I waited till I drove for about 20 minutes nonstop and then looked at my gauge in my car And they were at 32, 34, 36 and 38. The last time I was there and bought new tires advisor told me that even though Lexus says to fill them to 35 pounds they at Lewis fills them closer to 40 on purpose. That was my only complaint. I’m usually happy with everything you guys do!
Joyce T.
3 out of 5
5/24/2025
Some misunderstandings with the repair or replacement work but problems were resolved easily.
Roger A.
5 out of 5
5/24/2025
Repair completed in a timely manner.
James D.
4 out of 5
5/24/2025
As stated, I was completely satisfied with the service that I received. Our Lexus will not be going to any other service maintenance provider except for Lewis Toyota.
Carlton H.
5 out of 5
5/24/2025
Excellent service and support. Very helpful.
Wanda L.
1 out of 5
5/22/2025
I made appointment to get oil change and rear brakes done. So about an hour later the person came to me and said you need rear brakes done. I said that why I am here. So 2 hours goes by and then he tells me they didn’t have the rotors and they were waiting for them. I waited for 5 hours to get something done that I made an appointment for. Very bad communication.
Jd H.
5 out of 5
5/22/2025
Outstanding customer service. Ray was a genuine professional; friendly and helpful.
Abraham O.
4 out of 5
5/22/2025
Thank you too and good job!
Jullie G.
4 out of 5
5/21/2025
Great Service today! Came in for an oil change and rotated tires! Very pleasant employees!
George S.
5 out of 5
5/21/2025
Beth was very helpful and courteous.
Jane G.
4 out of 5
5/21/2025
Steve spent a lot of time with me, helping me fix a problem with my phone connection in my car.
Joyce W.
4 out of 5
5/21/2025
Work was finished on time
Steven H.
4 out of 5
5/20/2025
I appreciated the fact that you didn't try and sell me things that were not needed. Honesty goes a long way and creates a repeat customer. What I would have liked was a brief summary of what was done, more to the point is why. You changed my transmission fluid as I had 63,000 and it was recommended. What I would like to know is "Was is dirty? Was it beginning to break down? Was there any metal shavings found, ie transmission going bad?" Never spoke with anyone.
Rick V.
5 out of 5
5/20/2025
Thank you
Benjamin F.
5 out of 5
5/20/2025
Friendly service. No complaints
Susie J.
5 out of 5
5/20/2025
Service was very professional and timely

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