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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1581 reviews 53%
4 star 709 reviews 24%
3 star 107 reviews 4%
2 star 274 reviews 9%
1 star 323 reviews 11%
Review Us
Christine H.
2 out of 5
1/24/2026
The texting report said “additional work NEEDED” but she said it was an extra recommended -not her issue but the software you use for not in person communication. And your sign by cashier says 3% for cash but it is not 3% off the stated price . You just don’t add 3% for service charge for using a credit card . This has been A big consumer issue; in fact the TK magazine in waiting area has an article on businesses and being up front on charge card payment. Toyota is a great vehicle but Lewis has lost the personal touch.
Donn T.
5 out of 5
1/24/2026
Excellent service as always!! Thanks Steve!
Michael S.
4 out of 5
1/24/2026
Beth is the best!!
Timothy R.
2 out of 5
1/24/2026
My car inside smelled like a strong chemical, similar to paint thinner, after my oil change. It wasn’t good. Not happy.
Shirley M.
5 out of 5
1/24/2026
Fast and friendly service.
Keith J.
5 out of 5
1/23/2026
Beth was thorough, prompt and courteous.
Dorene B.
1 out of 5
1/23/2026
I drive with my lights on "auto " at all times. Someone turned them off and didn't make me aware of that fact. I only learned that they off from another driver after dark that night. Since I am not in the habit of changing the setting I had to pull off the road and open the door to get the dome light on and make the adjustment.
Robert B.
5 out of 5
1/23/2026
Great fast and professional service. Thank tou.
Douglas B.
2 out of 5
1/23/2026
This last service felt like a bait and switch. We originally brought in our vehicle last week and were told that the van needed a new LED, but it didn’t get ordered. So we were then told to bring it back in when the light arrived and there would be no cost. So we dropped it off on Wednesday and a service tech left voicemail messages with my wife that the van actually needed new wiring, and that they went ahead and fixed it without disclosing the cost of the repair or getting approval for the cost. So it came as a surprise when I received an invoice for $200+ when I wasn’t expecting to pay anything. The root cause should have been investigated first before making the claim that there would be no extra cost. And further, upon discovering the real cause of why the light wasn’t working, this information - with expected repair cost - should have been discussed. This unfortunately makes me question doing business with Lewis Toyota in the future.
Sharon H.
2 out of 5
1/22/2026
I was satisfied with the work that was done, but not the timeliness that it took. It does not good to have an appointment if they don't work on your car after you've brought it in there's definitely improvements to be made.
Eric B.
4 out of 5
1/22/2026
Beth was great, took care of today and made sure there won't be issues in the future.
Camille J.
4 out of 5
1/22/2026
Beth was very clear and approachable when presenting my bill and answering questions I had about upcoming repairs!
Thomas N.
4 out of 5
1/22/2026
Beth Knaup is a trusted. Service manager and great person - she is attentive to her clients needs and goes above and beyond to make them satisfied - Lewis Toyota is lucky to have her on their team . She is honest , knowledgeable and professional in dealing with my service needs - thank you again Lewis Toyota - a great dealership .
Troy W.
5 out of 5
1/22/2026
Great communication through the entire process.
Cleotha D.
5 out of 5
1/22/2026
Always a solid experience. Thanks!!
Luz A.
5 out of 5
1/22/2026
Excellent woork
Debbie G.
5 out of 5
1/21/2026
Thank you!!!
Sharon D.
5 out of 5
1/21/2026
Stick with your quote if possible.
Larry S.
2 out of 5
1/21/2026
Loved Greeting- Loved The Shuttle Service- Upon Pick Up, I noticed tires felt Like a Rough Ride all day into Evening As If Something Is Different More Like A Wagon It drove Fine Before I Dropped It - I did read recommendation For Smaller Tire- so I will consider
Todd K.
5 out of 5
1/21/2026
Service today was excellent and seamless. Thanks.

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