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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1603 reviews 53%
4 star 718 reviews 24%
3 star 109 reviews 4%
2 star 276 reviews 9%
1 star 331 reviews 11%
Review Us
Hurst C.
5 out of 5
6/28/2024
Steve was great as always!!
Regina M.
2 out of 5
6/27/2024
Took my car to the service area but they were inundated with vehicles so asked for my keys back, because I did not want to wait forever to diagnose and repair my vehicle. Both areas of the waiting rooms were full. Therefore I never had any work done to my vehicle, but got a text saying my car is ready and this survey. It just seems as if they are always busy, either due to numerous vehicle repairs at one time or the work flow process needs to be reevaluated to eliminate such a back up. Once upon a time, it was never like that.
Kelly D.
5 out of 5
6/27/2024
Chris is rock solid. He provides me with first class, fast service every time I'm there. Good job Chris. Also I will be purchasing my truck from Lewis some day. Thanks
Amy G.
4 out of 5
6/27/2024
Steve is amazing. If he were not in the service department, my car wouldn’t be either.
Steve B.
5 out of 5
6/27/2024
Well done!
Josh B.
5 out of 5
6/27/2024
Ray was very welcoming, answered all of my questions and the service was quick. Thank you
Rebecca A.
1 out of 5
6/27/2024
My tires were not rotated as asked when I purchased your program.
Patrick D.
5 out of 5
6/27/2024
Ray did good job
Catherine B.
5 out of 5
6/26/2024
He was very helpful and communicated well.
Rita B.
5 out of 5
6/26/2024
Great service!
Steve H.
4 out of 5
6/26/2024
Chris, is a good man.
Charles B.
5 out of 5
6/26/2024
Very knowledgeable, personable
Donn T.
5 out of 5
6/26/2024
Again excellent customer service!!! Thank you!
Troy K.
3 out of 5
6/26/2024
As always when dealing with Beth, ll went well!! Why doesn’t the new key fob come with the metal door key?
Nicholas P.
4 out of 5
6/26/2024
Your new phone system leaves a lot to be desired. Texts and videos are ok, I guess - however, a simple phone call works so much better. You havd taken the human element and personal touch out of it. That IS NOT a good thing.
Joshua N.
4 out of 5
6/25/2024
Ray Brown is the reason I'm coming back to lewis toyota of topeka for maintenance in the future. He made me feel valued and respected which is a feeling that's become more rare to find. Thanks!
Blanche P.
5 out of 5
6/25/2024
Ray was great!
Chris H.
5 out of 5
6/25/2024
I really appreciated the videos of the service. Great info!
Barbra T.
5 out of 5
6/25/2024
No comment at this time.
Delores B.
4 out of 5
6/25/2024
Was surprised that the customer pays for the technician rags & supplies. I would have thought the company supplied them. I always have to wipe down the steering wheel, door handle, etc. so I guess the towels we pay for aren’t being used to remove dirt & grease from where the technician touches the vehicle. Service & staff was great.

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