Appreciate getting me right in and taken care of in a timely manor would recommend Lewis Toyota to anyone. Thanks for everything but the bill . Lol
This was not a good experience. I called in the morning to see if I could get my vehicle serviced. The representative said they were “wide open” and to come in. I waited two hours to get my oil changed and I finally went to the desk to ask for an update on my vehicle. I was told it had been ready for some time and nobody bothered to tell me. They didn’t even bother to reset the maintenance required setting in my vehicle. The employees are nice enough but this place always takes forever for an oil change and doesn’t seem very organized at times.
Beth is always extremely helpful even when it appears she is very busy.
I also like using the shuttle service.
I have always been happy with the service that I get with Lewis automotive service and will continue to use them in the future.
I was charged an additional $200 because the service manager didn’t write my bill correctly. Then when I called and made it known he proceeded to argue and refused to listen to what I was saying until I got snippy and asked him to check it with someone else. He called back and said I was completely right and needed up making it right but it was a super frustrating situation. I’ll not be going back to Lewis, this isn’t the first bigger issue I’ve had. A couple months ago I took my car in for an oil change and the cap was not put back on the oil so my car ran damn near dry and I still smell burning oil. Over all everything I have experienced are mistakes that could have so easily been avoided if someone would slow down and pay attention to the work they’re doing.
Ms. Knaup was very professional.
Appreciate the time Beth spent with me to discuss my vehicles issues. My battery issue was resolved exceptionally well and in good time so I could return work with minimal loss of time. Thank you!
Service was fast and allowed me to he late due to Dr. appointment ran behind. And still got me in and out in a timely manner
Your service department is excellent.
Was greeted promptly. Work was done in a timely manner. Service representative was pleasant and helpful.
I have made many early morning appointments to get in and get out as I drive all the way from Manhattan. Unfortunately, there's always some kind of "miscommunication" with requested services. I have stayed there for 5+ hrs multiple times. I feel like I'm purchasing time to sit there then pay for parts & labor. Many other disappointed customer waiting for their services to be completed as well. Hopefully, will be finding elsewhere for future services. I was trying to stay loyal to Lewis Toyota after buying my car there 4ish years ago.
Took too long to get vehicle serviced.
When I was being checked in ,I told her I had Total care and showed her my card,she said oh we don't that When I picked up my car I showed them and they did go though my bill gave me the discounts. So everything worked out
All good. All of the Toyota people I met in the service department were first class.
Very disappointed with service from receptionist when I called to make appointment and later when I called to check status when vehicle was there. Also sign on desk states price on invoice INCLUDED 3% markup for credit card payment that would be discounted if paid in cash. When I questioned why I didn’t receive a discount from the invoice I was given, gal responded that sign was incorrect - and the additional for credit card payment is added when credit card is processed. Very deceitful! Also I’m glad that that I had sufficient cash on hand when I picked up my vehicle - only notice on additional for credit card is at payment desk. Not happy
Beth was very professional and informative about the service I had set up on line.
Beth Ardal was excellant.
It took over 4 hours to get new tires and a front end alignment with an appointment.
This is my second oil change that took over 2 hours. Additionally, I asked for a noise to be investigated. The service representative told me it was due to us changing the brakes but not the rotors. We’ve never changed the brakes on this car. Lastly, after all was completed and I presented a coupon at check out, the service representative commented and seemed irritated that I didn’t present the coupon before servicing the vehicle.
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