We didn’t have an appointment and we’re given consultation within a hour. We were very pleased with the service we received.
Very loyal to this business!
Bonnie does a great job! She is very knowledgeable and provides caring, considerate service. I have to say Bonnie is instrumental in my returning to Underriner with my old Le Sabre! I hope she is recognized for the fine job she does for your dealership.
Thank you for washing the car and taking steps to keep the inside clean!
Very comfortable wait and wonderful staff meeting all we needed! Thank you
I do not need contacted, as I’m sure comments have been made in the service notes the guy in the candy cane business suit. UNLESS THE GENERAL MANAGER WOULD LIKE TO REACH OUT TO ME. When asked what the 20k service included Jackson stated, “an oil change and cabin filter replacement.” After looking up what the VW Carefree service included it clearly was WAY more than that. When this was brought to his attention, he again stated that it was “just an oil change and cabin filter replacement”. At this point we (my husband & myself -I am mobility limited on crutches right now and cannot drive myself) felt were being lied to about the services VW was supposed to offer. There had already been a miscommunication from the start that I thought had been worked out about services with Jackson & the guy with the Candy Cane suit. The guy with the suit, while speaking to my husband (I was sitting in the waiting area and could not hear the whole conversation) did state he could and would refuse service. He then left to see if the technician had started to oil change on my car. Apparently he had started the oil change and had to complete the job. Once finished the guy in the suit attempted to only address my husband, I had to ask if there was any paperwork to sign. I signed the papers as the car is in my name, as it is MY CAR. I had asked about software updates originally when we got there, the paperwork states nothing about any of that. After signing the guy in the suit (as he was walking away) said, “I suggest you get you get your car serviced in Bozeman next time.” 100% unprofessional!! I already live 70 miles away in Crow. My VW app does not reflect the 10K service because someone in error at Underriner did my VIN wrong and it won’t transfer over for recording. Additionally, I got screwed when KIA sold VW, losing additional free oil change services in my contract. WITHOUT ANY NOTICE FROM KIA OR UNDERRINER OF THE CHANGE. So now, thanks to the guy in the suit, I feel 100% unwelcome at Underriner as a customer.
Jackson is always reliable and I appreciate the time he and Bonnie take to do their jobs correctly. It is makes dealing with my car significantly less frustrating.
Michael ****was excellent. Professional,knowledgeable,very friendly and took care of our small problem quickly. Like him and trust him .
He was very accommodating to get my car in for a oil change, tire rotation, and checked my windshield wipers.
Very satisfied with my service very friendly people and right back to work was perfect
If I hadn’t seen my keys dropped off by the service technician there is no telling how long I would have been waiting for someone to tell me the service on my vehicle was complete. I had not seen Jackson at the desk in quite some time. Luckily there was a nice lady there that got me checked out.
Bonnie is awesome but the service is awful and I will never come back !!
Very painless! Jackson did a fantastic job
Maintenance was tinely and professionally done. Service Rep kept me appraised every step of the way with assessment of new findings and options. Appreciate the Billings Hyundai team!! Thank you.
So great to see service continued by your staff, remembering service in the past by Ken and now Michael’s leadership.
Thank you to Underriner’s.
Refused to work with me on assisting with my insurance. I was told Underriner does not deal with insurance company's after they did the work on my vehicle and I had to pay them.
The service folks I worked with were thoughtful, responsive and knowledgeable!! Aimee
Great customer service from all the staff!!
My license plate, and its mount, were damaged when the car was taken through your car wash. I discussed it with the employee, but didn’t have time to address it at the time. I’d like it replaced. Thanks.
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