Excellent experience. She went above and beyond.
There was a mishap that occurred earlier this week with a software update not being complete- my car being hastily handed off, and it caused some malfunctions. Bonnie was understanding of my frustration having to travel from Livingston again to have it resolved. She was very kind, professional and helped me get back in the road and my car updated and back to normal. She was great. Thanks Bonnie!!
Good job advocating for the customer.
This is not the first time i’ve had service performed at underriner that takes far longer than the expected time. I was told an hour to an hour fifteen and it took an hour 45. I understand that unexpected delays happen but the team is never checking in with waiting customers to inform us of delays or what’s going on. This could be improved.
Bonnie was great but not being able to call is very frustrating!
Jackson was absolutely amazing to work with!! I wish I could have him every single time I come in to have my Hyundai serviced!! Jackson deserves a fat raise!!
Was great to work with! The work preformed was done in a timely manner as well!
Very professional staff. Prompt and efficient.
coolant level was apparently not checked
right after got car had to add
non VW coolant
need it check out Monday
Good timely service. ????
All around great service and experience
I appreciated the excellent customer service not only from the dealership as a whole but from the courtesy driver as well.
Very professional while being polite. While listing the probable procedures there was a pleasantness of understanding my situation. Thank you again.
Prompt, clear communication, repair appears complete and vehicle operating well.
Bonnie is very knowledgeable and helpful and courteous.
We purchased this car new from your dealership last June. Along with the extended warranty. We just purchased another new car from your dealership in March. It was my understanding that if my car needed a repair such as a broken AC system that makes it miserable to drive that I would receive a loaner car. I was told that not only was a car not available but even if it were I would not be allowed to have it because I live in Powell Wy. I lived here when we bought the car and extended warranty. You knew that but failed to tell me about any restrictions. Frustrated doesn't even begin to describe us.
Bonnie has been great to work with on the maintenance of my vehicle.
Thank You Bonnie
Bonnie is so awesome! Best dealer service experience I’ve ever had.
Although I’ve had previous service experience with your Underriner Honda neighbor, this was my first visit with you. I was happy to see the efficiency and professionalism of your staff; all was impressively efficient—-from making the appointment, to checking in, to your comfortable waiting area, to the thoroughness of your communications. Bonnie did a great job of making everything click; staff like her give customers confidence to return for future visits.
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