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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1167 reviews 67%
4 star 363 reviews 21%
3 star 54 reviews 3%
2 star 75 reviews 4%
1 star 79 reviews 5%
Review Us
Kevin B.
5 out of 5
4/16/2026
Ryan was very kind and thoughtful during my visits. He was very professional, and I appreciated his help. Kevin
Brenee W.
5 out of 5
4/16/2026
Always a great experience working with Brett, Ryan, and the back of house team. Shout out to K. Smith, Steve, and techs! :)
Anna C.
2 out of 5
4/16/2026
The app needs to match actual costs. I went in to this appointment knowing it would cost $1000 but then I show up and I’m told it will be more. Then I approve a few additional costs and the app states $1300 when the bill was actually $2300. I will say management made it right by bringing the cost down a little bit it was still much more than the $1300 I was seeing and approving online.
Melissa G.
1 out of 5
4/16/2026
I minimally spoke with my service advisor, I did speak with a manager and with another advisor at pickup. The problem was successfully diagnosed however the amount if time needed to correct the issue was too lengthy to be resolved in one day. I took my vehicle home to reschedule an appointment at a later time.
Eduardo E.
5 out of 5
4/14/2026
Very pleasant service department. Thank you
Sharon S.
4 out of 5
4/12/2026
It would’ve been nice if my vehicle was washed.
Nancy C.
5 out of 5
4/11/2026
Great.
Susan L.
5 out of 5
4/11/2026
The staff & quality of service is always great at Ksri Toyota!
Mary R.
5 out of 5
4/9/2026
Ryan is very professional and knowledgeable about the vehicles he serviced. He was a pleasure to work with.
Curtis W.
5 out of 5
4/9/2026
Thanks for going the extra mile on my tires and the great service. Looking to Kari for sll my vehicle needs
Steven L.
5 out of 5
4/8/2026
Pleased with Ryan’s work. Very efficient
Lynette Z.
5 out of 5
4/8/2026
Fast, friendly service. Thank you!
Tom T.
5 out of 5
4/8/2026
Ryan is always outstanding.
Amy D.
5 out of 5
4/8/2026
The Mechanic, Jack Hecker did an exemplary job.
Julie P.
5 out of 5
4/7/2026
Kari’s and the employees are great.
Guy U.
3 out of 5
4/5/2026
Repair on side passenger mirror was completed quickly. The mirror looks new and all functions appear to be working. The estimate was close to actual cost. I'm glad I had this done despite it being a non-serious/functional repair.
Michael N.
4 out of 5
4/5/2026
I was very pleased with this repair including Ryan's assessment of how to fix it, precautions of what to do until they can get it into the shop to be fixed, customer service skills were great when I was waiting for the car to be fixed he got me a shuttle back home so I didn't have to sit there and wait. They got the car in and out on the same day and the problem is fixed he was very considerate of the customer and made it very easy for this repair for the customer including the dealership I was very pleased with the way he handled this repair on my vehicle thank you to all that had a hand in getting my car fixed incl mechanics and all thank you
Mark F.
5 out of 5
4/4/2026
Great team to work with. Looking forward to new facility.
Susan Z.
5 out of 5
4/3/2026
Very pleased with the service. Everyone we talked to was very polite and kind. Ryan was helpful when I talked to him on the phone to set up the appointment and when we were in the building. Very pleasant experience!!
Timothy V.
5 out of 5
4/3/2026
Ryan's customer care skills are excellent and has great support from Garrett.

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