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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1116 reviews 67%
4 star 352 reviews 21%
3 star 51 reviews 3%
2 star 73 reviews 4%
1 star 77 reviews 5%
Review Us
Greg O.
5 out of 5
4/30/2025
Ok
Lori H.
5 out of 5
4/29/2025
I like that your employees are always smiling, polite and on time.
Heidi S.
4 out of 5
4/29/2025
I am so ecstatic that my car is fixed. I had taken it elsewhere two weeks ago, and they were unable to diagnose the problem. I also really like the online system with pictures and videos. Wonderful experience.
Sheila K.
5 out of 5
4/29/2025
Thank you
James K.
4 out of 5
4/29/2025
Great efficient service, which is why by reputation I went to Kari.
John W.
5 out of 5
4/26/2025
Always excellent service.
Lawrence B.
4 out of 5
4/25/2025
Thanks for getting me in for the tire sale
Lyndsey S.
5 out of 5
4/25/2025
She’s the best!
Cindy M.
3 out of 5
4/25/2025
I would have liked to seen the final settings sheet when they were done with the alignment.
Eric D.
3 out of 5
4/24/2025
The only thing they missed was not topping off my coolant fluid after stating it was low. I’ll take care of that.
Mark Z.
5 out of 5
4/24/2025
Very satisfied with the service I received today
Steven E.
5 out of 5
4/24/2025
Awesome as usual!
Kathleen A.
2 out of 5
4/23/2025
I thought the cost was high.
David K.
4 out of 5
4/23/2025
We found some other issues and got them all resolved during our visit. Thank you
Sharon W.
5 out of 5
4/23/2025
Always great service always helpful staff.
Holly S.
2 out of 5
4/22/2025
No was too harsh as Lindsey was incredibly helpful and amazing! The frustration was really around the online booking service.. I booked my final Toyota care/25,000 mile service online and the soonest I could schedule was about 2 weeks out. That ended up putting me past my expiration date by 4 days over a holiday weekend. The online service also led me through booking an oil change and tire rotation when only a tire rotation was needed. Lindsey got the bill taken care of which was SO appreciated! I don’t recall his name (he came out from sitting in the side office) was showing me around the portal and said he completely understood where the confusion was coming from and it was a service needing improvement. People wise, I was VERY satisfied. I just was not pleased with the online service. It also would have been really nice prior to the work getting done to get a call/warning that our coverage expired 4 days prior.. we still plan to bring our car to Kari, we will just be sure to call versus booking online.
Yancy L.
5 out of 5
4/22/2025
Great service and friendly!
Dudley E.
4 out of 5
4/19/2025
He took the time to thoroughly explain every detail of the issue I was having with my vehicle. Looking forward to having both of my Toyotas serviced there
Karen O.
5 out of 5
4/19/2025
I love working with Brett. He is polite, engaging, and answers my questions with a smile on his face.
Not-Provided P.
1 out of 5
4/19/2025
I have asked 3 times for my phone number to be removed off of this account and vehicle- please do so Or I will have no choice but to leave a bad review

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