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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1170 reviews 67%
4 star 364 reviews 21%
3 star 54 reviews 3%
2 star 75 reviews 4%
1 star 79 reviews 5%
Review Us
Ernest S.
2 out of 5
8/26/2025
No surprise . I have already brought this matter to the attention of Jeff and Wayne. No issue with Ryan. He did all that he could. As a 40 year customer of Kari, I find it particularly unreasonable that I am expected to pay to replace a defective part that was replaced once under warranty and failed a second time. In my opinion, not a customer experience I should have to deal with and leaves a bad taste. Not what I had come to expect from Kari management ….and not the experience that kept us coming back for four trucks, four cars, three cars for my sister in law and one for my son. Ernie Stauffenecker
Katrina S.
5 out of 5
8/23/2025
Very helpful and gave me advice on what to do if the same issue happens in the future.
Gregory A.
5 out of 5
8/23/2025
Fast and efficient. Thanks
Mark F.
4 out of 5
8/22/2025
Bravo! Team was great and things were on time fornoil change and rotation, filters too.
Richard R.
5 out of 5
8/21/2025
Excellent service, very friendly
Maryrenee K.
5 out of 5
8/20/2025
Fast service. Good communication.
Sherreen O.
5 out of 5
8/20/2025
I always appreciate their suggestions, knowledge and helpfulness and definitely their friendliness
Roberta H.
5 out of 5
8/16/2025
Ryan was wonderful. He explained the issues so I could understand. He answered my questions about new tires. Service with a capital S. Great service.
Michael M.
5 out of 5
8/16/2025
He did a great job going over everything so I could understand. Very friendly!
Joni H.
5 out of 5
8/16/2025
Brett is always friendly, kind, willing to listen and very professional!
John A.
4 out of 5
8/15/2025
So far the truck is operating to my expectations! The truck goes on a lengthy trip to Seattle on Sunday.
Kathy S.
5 out of 5
8/15/2025
Very courteous and efficient!
Todd J.
5 out of 5
8/14/2025
Ryan and the staff were great to visit with and did a great job
Mary R.
5 out of 5
8/14/2025
The guys at the desk always know what’s going on:) straight answers and they are polite.
James G.
4 out of 5
8/14/2025
Don’t send another survey. Everything went as well as expected
Luann A.
5 out of 5
8/13/2025
All went along swimmingly! I love Toyota services
Gregory J.
5 out of 5
8/12/2025
Very satisfied.
Carolyn S.
4 out of 5
8/12/2025
Garett was a calm clear respectful presence for my front desk checkin/out. I witnessed his "partner" at the other station provide patient kind support to an elder woman with concerns about her keys. 2 thumbs up!
Kathryn N.
5 out of 5
8/12/2025
Excellent service
Byron K.
4 out of 5
8/12/2025
Besides having my tires rotated, I purchased three oil filters which were in my vehicle in a plastic bag when I went to leave. For the past few years, I have tried to avoid using plastic bags to reduce the amount of plastic pollution in the world. I would have preferred no bag at all, a paper bag, or to have been asked if I need a bag. I realize that I’m an outlier on this, but I hope to see the “no bag” option become normalized. Asking if I “need” a bag or if I’m ok with mo bag would help this along. Otherwise, my experience at Kari has been great!

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