I always take my Truck to Kari, good service!!
you need a bigger and updated lounge and service area and sales area. :)
Everything was done to perfection!!
Courteous and efficient. Thank you
You guys are always great Thank you!
Great costumer service!!!
Always fast & friendly. Thanks.
Ryan was very patient and answered all of my questions. I never felt rushed or like I was a ****. He truly went out of his way to make sure I had a good experience from start to finish. I used to dread having to take my car in for service when I went to Kolar, but Ryan has helped me feel much better about needing to take my car in, so much so that I highly recommend Kari to anyone needing service.
The problem of starting, hasn’t changed
This morning it took about 2 minutes of the engine turning over before it started.
Thank you again for taking the time to work with my RAV4. I appreciate your help, but I wanted to follow up because I left with some concerns and would like clarification to fully understand what was completed during my visit.
In addition to the recall issue, I brought the RAV4 in specifically due to a significant electrical failure (total power loss), and I provided a detailed written document outlining the incident, the error code, relevant service bulletins, and another owner’s similar case. My goal was to have the documented history reviewed so I could receive guidance on what may have caused the event and what steps could be taken to prevent recurrence.
However, based on our conversation, the paperwork, and the multipoint video inspection, it appears the visit may have consisted only of:
--A standard multipoint inspection
--A basic code scan
--A battery test
--The OCS recall check
--Replacement of the cabin air filter
Since a multipoint inspection is something my regular mechanic already performed, I was really hoping for deeper electrical diagnosis, software update verification, and a review of any Toyota specific issues and bulletins I documented.
To better understand the scope of the work that was completed, could you please provide:
A copy of the Techstream scan report, including permanent, history, and pending codes, freeze-frame data, and module communication status.
Any technician notes indicating what was reviewed or ruled out regarding the electrical failure I experienced.
Clarification on whether any diagnostic procedures were performed beyond the standard multipoint checklist, such as:
--voltage-drop testing
--ground inspections
--alternator or charging-system evaluation under load
--BCM/ECM communication history
--inspection of wiring or connection points
--checking for applicable software updates or TSBs
Confirmation that the OCS recall portion was completed at no charge, as recall-related work should be free.
One additional concern: when I started the vehicle after pickup, it was still in Service Mode on the heads up display unit. This makes me wonder whether the diagnostic process or a proper test cycle was fully completed.
I also understand the shop was extremely busy when I came in, and I truly appreciate how hard the team was working. My concern is simply that the high workload that day may have limited the time available for a thorough investigation of the electrical issues I brought forward.
Given the nature of the original failure — even if intermittent — I want to ensure nothing critical was overlooked. If the vehicle was not evaluated by someone who specializes in electrical diagnostics, I would greatly appreciate having it reviewed by a master diagnostic technician who regularly handles intermittent electrical and software-related concerns.
Thank you again for taking the time to help clarify this. I’m not upset — I just want to be confident the vehicle is safe and that the issue was fully reviewed. I appreciate your assistance and look forward to your guidance.
Sincerely,
Tylor E
Years of bringing our vehicles to your shop has built trust with us. Sure we may pay a bit more than other shops but we know things will be done right or you'll make it right. Ryan has been a huge plus for us and we appreciate you all.
Oil change was wonderful; estimate for resolving the loose right front control arm tower has come in higher than all other estimates at this point…
Communication was excellent.
Very professional. Thanks for the shuttle rides.
Ryan was very friendly and professional taking care of my service needs
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