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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1755 reviews 67%
4 star 557 reviews 21%
3 star 59 reviews 2%
2 star 109 reviews 4%
1 star 125 reviews 5%
Review Us
Robert W.
4 out of 5
3/11/2026
Thank you Zeb on your job . Only thing is why this happened. I can't believe that it was a reflection. .
Judd M.
1 out of 5
3/11/2026
We had an estimate done to fix something and when we showed up, you had ordered the wrong parts and could not do the repair and my wife drove an hour from Middlebury and had to turn around and drive an hour back after sitting there for 30 minutes for you to tell her You guys ordered the wrong part. Nobody’s apologized or has done anything to compensate us for our time wasted because of Alderman’s screw up. It incidents like this, make it easy for me to find reason not to return someplace and give them my business.
Dianna W.
4 out of 5
3/10/2026
EXCELLENT EXPEDIENT and EFFICIENT
Diane G.
4 out of 5
3/10/2026
Derek is a wonderful employee! He’s very personable and efficient! I felt very safe driving home alone! I have always had Alderman’s perform service on my car! I’ve been very happy with everything ever done for me in your shop! Derek and your mechanics are keepers! Efficient and professional!
Owen S.
5 out of 5
3/10/2026
ok
Carol B.
5 out of 5
3/10/2026
The best!
Robert F.
5 out of 5
3/10/2026
Lisa is very good and I trust her!
Frederick R.
5 out of 5
3/9/2026
A-OK
Tristan T.
5 out of 5
3/9/2026
Thank you
Richard D.
3 out of 5
3/9/2026
Derek working on resolving my issue with Andrew
Robert G.
5 out of 5
3/8/2026
Always a satisfying experience at ALDERSONS
Norman H.
5 out of 5
3/8/2026
Great service
Tracy H.
1 out of 5
3/7/2026
I was happy that my car was fixed. I know that my I dissatisfaction was at no fault of Alderman’s as they were sent the wrong part that was needed to fix my car twice. My car was towed to them on a Monday. It took from Monday to Friday to get the part and repair my car. What I was not happy about was the fact that if I had brought my car to Coggins Toyota of Bennington (where I bought the car and take it to for service.), they would have issued me a rental or loaner until they could get my car fixed. When I asked about getting a car to get back and forth to work with, I was told I could rent one for $55.00 a day. Or, I could come get my car and drive it until the part came it. After consulting with a mechanic that I knew, I did not feel that driving a car with the potential to lose awd and abs control would be a wise choice in winter road conditions. I guess I should have paid the extra to have it towed to Coggins.
Christi K.
1 out of 5
3/7/2026
Sam did a thorough job. There are computer or electrical issues that I believe are unresolved as he could not find anything in the computer log. After yesterday's appointment my auto headlights no longer work. If it continues I will call.
John R.
5 out of 5
3/5/2026
Great job as always.
Barbara A.
3 out of 5
3/5/2026
My only concern is that today (same day as maintenance) I attempted to remotely lock the doors. The screen message (several times) said the “doors could not be locked while being serviced”. I’m hoping that will clear itself up in the morning. I am optimistic.
Chyenne K.
2 out of 5
3/5/2026
My car was dropped off Friday and not ready until Wednesday. I was told it would be ready Monday. I was also quoted almost $200 less than what I actually ended up paying. Will go elsewhere for repairs in the future.
Courtney E.
2 out of 5
3/5/2026
Brought my car in multiple times for the past fees months. Same issue every time. My car gave me a malfunction code and instructed me to call my dealership. I did so, and got an appointment. They checked my sensors and told me nothing was wrong at this time. Did not plug in a computer to see what my malfunction code was. So I took my car to a different shop and had them plug it into a computer and now I have the malfunction code so I know what’s wrong with my car. When I asked why you guys couldn’t find the code. I was told it would require going through the computer. Something here doesn’t add up to me. I asked what the codes were, got told there wasn’t one. Went somewhere else and got told there are two malfunction codes… I’m confused on why plugging it into a computer was something yall weren’t willing to do.
Mandi B.
5 out of 5
3/4/2026
Great service! Very professional, knowledgeable, and service was complete a little sooner than expected. Thank you!
William P.
4 out of 5
2/28/2026
Reliable Service

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