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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1756 reviews 67%
4 star 557 reviews 21%
3 star 59 reviews 2%
2 star 109 reviews 4%
1 star 125 reviews 5%
Review Us
Hannah E.
4 out of 5
10/3/2025
Derek was so helpful, punctual, and kind during the interaction of receiving the car and then delivering the car after service. I went to Toyota in Burlington last time for my 15k Toyota care service and was very unhappy after the service I received and was pleasantly surprised and pleased after visiting Rutlands Toyota dealer today, thanks to Derek’s great customer service skills and making sure everything was OK! Definitely will be coming back for the 25k check with you all. Thank you!
Ed H.
5 out of 5
10/2/2025
Sam shows great customer service
Hillary W.
4 out of 5
10/2/2025
Derek was awesome...quick, effective and communicative. I would definitely prefer him again as the check-in tech.
Kenneth P.
5 out of 5
10/2/2025
I had a great experience getting my car repaired there. They’re very professional and welcoming.
Micheal S.
3 out of 5
10/2/2025
I decided to work with Derek because he spoke like a mechanic not a therapist. The truck had a mechanical problem not a concern. He and the shop mechanic tracked down a problem caused by an after market installation done by my truck's previous owner of which I was not aware.
Diane A.
4 out of 5
10/2/2025
I was getting restless when the maximum 90 minutes projected turned into an hour 44 minutes. But Derek expkained tgat they gad dealt with the recall issue. So that was good.
Gerard P.
4 out of 5
10/1/2025
Lisa is the best,it’s that simple
Linda P.
5 out of 5
10/1/2025
Zeb was great!
MICHAEL B.
5 out of 5
9/30/2025
It was a good job
Wendy R.
5 out of 5
9/30/2025
Alderman’s service department is the BEST!
Andrew R.
4 out of 5
9/30/2025
I find the entire process very easy and accommodating. Just feedback as now I know to look. The mid appointment text updates are not a terrible idea, but if you need a response back I would change how you send them if you can. In my case it was the dirty filter question. I didn’t open that text because I didn’t think it was necessary. Like I said not a bad approach but I didn’t know I needed to reply. The service guy had to come find me which only slows everyone down. Big bold letters, please reply or how ever you want and tell folks at check in they will be coming. I now know for the next time to look for whatever the recommended service question is.
Bill R.
5 out of 5
9/30/2025
Derek was excellent. He is knowledgeable and took his time to explain all aspects of the tech’s recommendations to help me make a comfortable decision. Keep up the good work Derek and team!
Carol R.
4 out of 5
9/30/2025
Keep up the good work people. I’ve been getting maintenance done on my cars with your branch for years and you’re still my favorite.
Kevin H.
4 out of 5
9/29/2025
Always a great experience to have my work truck serviced. As an essential tool for my business, Alderman's gives me confidence that vehicle issues will not delay my work schedule.
Bill C.
5 out of 5
9/28/2025
Derek and your scheduler were top notch. I'm coming to you when I buy new truck
Shelly M.
1 out of 5
9/28/2025
There was grease on the passenger seat and the middle counsel, the visor on the drivers side.
Susan H.
5 out of 5
9/27/2025
Very nice and great service. Thank-you
Nicholas B.
4 out of 5
9/27/2025
Never heard from him on how the service went. Arrive at the dealership at 501p and everyone was gone and dark. Had a nice sales lady help me. Bill was $2200+. Expected a call to let me know how everything went besides a generic text from a computer that said my vehicle was ready
Dawn S.
5 out of 5
9/27/2025
I appreciate kind and genuine customer service.
Angela D.
5 out of 5
9/27/2025
Thank you, everything went well.

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