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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1784 reviews 68%
4 star 563 reviews 21%
3 star 59 reviews 2%
2 star 110 reviews 4%
1 star 125 reviews 5%
Review Us
Courtney A.
5 out of 5
2/21/2024
Great job! 100% perfect. Thank you!
Robert A.
5 out of 5
2/21/2024
Greg was very friendly and exceptionally kind and he explained everything that was done very well. I would be sure to ask for him at any future service I require. thank you, Robert A
Benjamin T.
4 out of 5
2/21/2024
I don't mind your new system with the iPad but I kind of don't mind walking up to the counter and working with the customer service rep one-on-one I know it's just the new thing to have an iPad and everybody's hand but it gets old after a while. Nothing against my rep he was amazing and did everything professionally and quickly.
Elizabeth C.
5 out of 5
2/21/2024
Kept me updated on truck being inspected. Very thorough.
Rebecca L.
5 out of 5
2/20/2024
I have always received the best service & everyone is very friendly. Keep up the great work!
Kristen G.
2 out of 5
2/20/2024
Just wish that the techs were fully aware how long the specific recall repair was supposed to take prior to the appointment. Don’t love that I have to come back.
Joseph D.
5 out of 5
2/20/2024
Once again, I am very pleased with the service from Alderman’s Toyota! Zeb is always aces and trust when I arrive. And thank you so much for a complimentary car wash! It’s much needed especially this time of year with all the salt and grime on the roads!
Nelle K.
5 out of 5
2/20/2024
Thank you for the car wash
Marilyn K.
5 out of 5
2/20/2024
Happy for timely updates from Zeb
Michael T.
5 out of 5
2/18/2024
Thank You !
Marina G.
5 out of 5
2/18/2024
Lisa was a wonderful customer service adviser. I highly recommend her! Rick Rando
Holly F.
4 out of 5
2/17/2024
Greg did a great job but the real test of the success of this service is that my tires stay fully inflated and my tire light stays off.
William G.
5 out of 5
2/17/2024
Greg was extremely professional, helpful and thorough. He was also patient and understanding of my questions and his expertise is one of the reasons I will continue to have my vehicle serviced at this location. I observed great teamwork from all of the members that worked on 02/17. Thank you again.
Julia R.
5 out of 5
2/17/2024
Efficient,thorough, trustworthy! Thank you for a great experience.
Norman L.
5 out of 5
2/17/2024
Been with Toyota for years. Always had exceptional service with everyone there.
Conrad Z.
5 out of 5
2/17/2024
Both the service Advisor Greg and the service manager, Andrew were extremely helpful.
Paul L.
4 out of 5
2/17/2024
Extremely happy with my experience today. Happy to be back in a Toyota.
Michael R.
5 out of 5
2/16/2024
Great service!
Penelope C.
1 out of 5
2/16/2024
Well to start. Told one day and then was lied to saying my car really gave them a hard time and would I like to get a rental for 39.99 so I'm not stranded.. no...she got it approved...It was because a part wasn't ordered in time and came in today NOT my cars fault. I had to tell the young lady who called me that my belt was in that you already had my car. Then... I get my car back..go out to leave for work and find that my back window wiperblade wasn't replaced even tho it was on the video and told needed to be replaced for inspection. I'm not at all impressed with how my service was handled. I'm just going to go buy a wiperblade and have so.eone put it on for free. I'm sorry... not impressed at all this time. Oh...and the car I was loaned..? Expired inspection sticker... really???
Bami H.
5 out of 5
2/16/2024
Always walk away satisfied

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