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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5405 reviews 71%
4 star 1600 reviews 21%
3 star 145 reviews 2%
2 star 248 reviews 3%
1 star 187 reviews 2%
Review Us
Russell M.
4 out of 5
8/3/2025
Justin was professional, easy to discuss my car issues with, and very clear on the way forward for the day. Overall a great experience
Brent B.
5 out of 5
8/3/2025
Kay was excellent!
Kelly W.
5 out of 5
8/3/2025
Service advisor Kay was great
Maria M.
5 out of 5
8/2/2025
The staff in the service department is efficient, friendly, & very accommodating with the inquiries I had about my car. I love Lexus! ????
Nakia M.
3 out of 5
8/2/2025
I’ve been a happy customer since 2019. In the future, can we find a way to address all required indicator lights during one visit and discuss them with the customer? This would help avoid additional appointments within the same month. I don’t have time during my workday for multiple service visits.
Jose P.
5 out of 5
8/2/2025
K
Calvin M.
5 out of 5
8/2/2025
None
Elmer L.
1 out of 5
8/2/2025
We waited almost 4 hours fir a simple maintenance to be done. I was charged additional $75 to replace a fuse. I know a fuse doesn't cost that much. It doesn't take 5 minutes to replace it.
Andrew M.
4 out of 5
8/2/2025
I received great service and explanation of my tire condition and replacement needs.
Christine W.
5 out of 5
8/2/2025
Attentive staff, great customer service.
Mary T.
5 out of 5
8/2/2025
Vince is the best! Also all the team members who greet you when dropping off and picking up are so kind and friendly
Robert M.
5 out of 5
8/2/2025
The staff at Lexus consistently demonstrates the highest level of professionalism during every visit to this dealership.
Shannon L.
4 out of 5
8/2/2025
Kristina is the best
Damian F.
4 out of 5
8/2/2025
Your service team is excellent - courteous, very knowledgeable and professional, and extremely efficient. May Tech Advisor -V- is simply the best. They are timely on their diagnosis, and they give you all the relevant info, Including price, upfront. Then they work with you to manage the cost by telling you what is essential and what can wait. I’m am very leased with the service I get from Las Vegas Lexus.
Hue L.
5 out of 5
8/2/2025
Thanks
Judy L.
5 out of 5
8/2/2025
Very satisfying with the service department, especially with the advisor. No complaints at all.
John R.
5 out of 5
8/2/2025
Appreciated the loaner vehicle and efficiency.
Andrew N.
5 out of 5
8/2/2025
Kay and the Team were superb as always.
Samuel T.
4 out of 5
8/1/2025
The drop off process was super quick and efficient. Only issue I have picking up after completion. It just took too long; I guess I have to wait for the service advisor I dropped off with to be available in order to get the car? Overall though service is always good
Earl F.
5 out of 5
8/1/2025
Vahagn is always excellent to work with! We have worked together since our first 2008 purchase.

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